Re: [Mantisbt-dev] Can Mantis support bug submissions & updates viaemail?

[Alexander H. <xp...@hy...>]

Hello all,

I'm not a Mantis developer either but my concern is the same:
do the submitters follow some rules so that the software can interpret
the submission correctly?
What are these rules and how are they "guaranteed"?

In our project the bug submitters - which is mainly our business folks -
have to set priority, severity, milestone and other time and bug
processing critical settings. The developer mainly has to follow and not
edit these values. No value should be left for interpretation.

I'm pretty curious how you manage this by free form (?) email.

~Alex

Am 31.10.2005 schrieb "Roel Vanhout" <ro...@ri...>:

>
>(First, note that I'm not a Mantis developer, just an interested user).
>
>Could you explain how other systems handle the parsing of user-submitted
>bugs via email? I'd expect user to have to follow a certain 'template'
>so that the software can see what the severity, subject, description
>etc. of the bug is? Do users, in your experience, format mails the
>correct way? Or does the software parse 'free-form' mails and expects
>the developers to 'clean it up' later?
>
>Just asking because I was thinking the other day that it would be nice
>to have email-bug-submissions here for internal use, but then I expected
>too much problems with ill-formatted emails so I didn't pursue it any
>further.
>
>
>cheers,
>
>roel
>
>
>
>Matt England wrote:
>> Hello,
>>
>> Summary:
>>
>> I am looking for email-bug-submission and email-update capbility via
>> Mantis. Can Mantis do this?
>>
>> Details:
>>
>> I'm a software development manager conducting a competitive "bake-off"
>> evaluation of 3 different open-source, web-based bug-tracking apps for my
>> software-development group:
>>
>> 1) Mantis
>> 2) Bugzilla
>> 3) BestPractical's RequestTracker ( http://bestpractical.com/rt/ )
>>
>> RequestTracker is a longshot candidate, because appears to be targeted
>> primarily for customer-support tickets. Our group currently uses it for
>> basic task tracking. But it is running and being used on our collaboration
>> server.  It does have nice email submission, update, and notification
>> integration.
>>
>> Bugzilla is also loaded on our server, but not currently in broad use. It
>> seems to have every feature under the sun, including email submission and
>> update capability (along with all the email notification stuff).
>>
>> Mantis seems to be a popular blend of capability and simplicity, but I hav=
e
>> yet to see any capability in Mantis to submit or update bugs via email. Al=
l
>> I see thus far is email-notification-of-change-of-status-or-new-bugs
>> capability.
>>
>> I am a fanatic about email-submission-and-update capability. It's much
>> easier for users to submit bugs this way (and gets over the "it took too
>> much time to log into the website to submit the bug so I didn't submit the
>> bug" problem), plus automated test scripts can easily submit bug reports
>> via email (much easier then try to post web forms), among other reasons.
>>
>> Thanks for any help,
>> -Matt