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#24 Mail Redirect shows a default window with no redirected email

closed
Onno Ekker
None
0.10.4
n-a
2019-10-10
2019-09-30
Stealth Falcon
No

Hi, ever since I upgraded to Thunderbird 68, the MailDirect addon was no longer usable from 0.10.3 to 0.10.4. I keep seeing a default pop-up window which I can do nothing. I tried redirecting all my existing email and the pop-up window still looks the same (screenshot as attached). Wonder if anyone has encountered the same issue as me.

1 Attachments
Screen Shot 2019-09-30 at 13.02.06.png

Discussion

  • Onno Ekker

    Onno Ekker - 2019-09-30

    Hi,
    I see the same behavior in Thunderbird 71.0a1 since about a week, but not in Thunderbird release version (be it 68.0, 68.1 or 68.1.1). Can you please send me the contents of the error console and the contents of your troubleshooting information as described on https://mailredirect.sourceforgeio/support.html? You can either mail it to me, or attach it to this ticket (better don't include account names if you attach it here).
    Maybe your problem is specific for Thunderbird on a Mac?
    Onno

     

  • Stealth Falcon

    Stealth Falcon - 2019-10-01

    Hi Onno, this is what I see after I clear the Error Console screen, click on an email, and click on the "Redirect" button.

    Not sure if the error messages help. Let me know what else you like me to do.

    By the way, this screenshot is based on a fresh Thunderbird install.

     

    Last edit: Stealth Falcon 2019-10-01

  • Onno Ekker

    Onno Ekker - 2019-10-01

    The error shows Mail Redirect can't find the default account and/or identity. I tried reproducing with a clean setup and a new profile, but after I've added a mail account, Mail Redirect just works for me. Are you trying to redirect a mail message or a news message? Maybe it helps if you go to Tools > Account Settings and explicitly set a default account/identity?

     

  • Stealth Falcon

    Stealth Falcon - 2019-10-01

    Hi Onno, you are right. I noticed two problems. There were an issue with a FB profile which is no longer valid, and it clutters the Account Setting. Once I set a default Account setting the problem is fixed. Please consider this ticket closed and I am extremely sorry to trouble you for this obvious fix which I should have been aware of. Thanks very much for your help.

     

  • Onno Ekker

    Onno Ekker - 2019-10-10
    • status: open --> closed
    • Target Version: 0.10.5 --> n-a
     

  • Onno Ekker

    Onno Ekker - 2019-10-10

    The error shows Mail Redirect can't find the default account and/or identity. I tried reproducing with a clean setup and a new profile, but after I've added a mail account, Mail Redirect just works for me. Are you trying to redirect a mail message or a news message?
    Maybe it helps if you go to Tools > Account Settings and explicitly set a default account/identity?

     

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