#15 mailredirect disappeared from Thunderbird

[Cindy B]

Last Thursday my redirect disappeared. I have downloaded and installed again. I have disabled and enabled again, but I cannot get it to appear again. Thunderbird version: 52.3.0 (32-bit)
Windows 10 computer

[Onno Ekker]

Do you see the Redirect menuitem? Press Alt or F10 and go to the menu Message. There should be a menuitem Redirect. If it's there, Mail Redirect is still installed and working, but the button has probably been removed from your toolbar. Right click on the area where the button was and select Customize, then drag the Redirect button back to its place.

[Onno Ekker]

Hi Cindy,
Can you please respond to me question? Without further information I'll have to close this issue…
Onno

[Cindy B]

There is no menuitem Redirect any more. There used to me. And I have this on a different computer where it is working fine.

[Onno Ekker]

Did ypu look at the menu if there's a redirect item? It should be below Forward and Forward As…
If there's a menuitem, you still have Mail Redirect installed and enabled.
Did you try Customize and drag the Redirect button back to its place?

[Cindy B]

It is not there in the menu. It is not there under Customize.
But it is there listed as an add-on

[Onno Ekker]

And the add-on is enabled right? Can you go into Add-on Manager and Mail Redirect options and enable debug? Also if you send me the error console content by e-mail from there, it might helpme to see what's going wrong. I suspect there's a problem with another add-on… Please also go in Thunderbird to menu Help > Troubleshooting Information and send that information to me as well by e-mail. No need to include account names. It's just to see what settings you have and what other add-ons.

[Cindy B]

When I got into the Add-on Manager, and I click Options or More: Thunderbird freezes.
I have to go to the Task Manager to shut down Thunderbird.
This is the trouble shootimg manager text attached. As I said this was working and stopped, The add-ons I have installed have not changed

[Onno Ekker]

Sorry, I don't see an attachment. Can you try adding it again? Also which version of Mail Redirect do you have? Can you check for updates in the add-on manager? That should install 0.9.2. Maybe you already have that version, but that info is also in the troubleshooting information, which I don't see yet.

[Cindy B]

Here it is pasted in

Application Basics

Name: Thunderbird
Version: 52.4.0
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0
Profile Folder: Open Folder

          (Local drive)
Application Build ID: 20171004092449
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles

Crash Reports
https://crash-stats.mozilla.com/report/index/bp-26f7c736-4803-4233-ba0c-99d740170829 (8/29/2017)

Extensions
Clippings, 5.1.2, true, {91aa5abe-9de4-4347-b7b5-322c38dd9271}
Lightning, 5.4.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Mail Redirect, 0.9.2, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
Return Receipt Toolbar Button, 0.20, true, return@teozyczkowski.pl
McAfee Anti-Spam Thunderbird Extension, 3.0, false, msktbird@mcafee.com

Important Modified Preferences

Name: Value

  accessibility.lastLoadDate: 1506625022
  accessibility.typeaheadfind.flashBar: 0
  browser.cache.disk.capacity: 358400
  browser.cache.disk.filesystem_reported: 1
  extensions.lastAppVersion: 52.4.0
  font.name.monospace.el: Consolas
  font.name.monospace.x-cyrillic: Consolas
  font.name.monospace.x-unicode: Consolas
  font.name.monospace.x-western: Consolas
  font.name.sans-serif.el: Calibri
  font.name.sans-serif.x-cyrillic: Calibri
  font.name.sans-serif.x-unicode: Calibri
  font.name.sans-serif.x-western: Calibri
  font.name.serif.el: Cambria
  font.name.serif.x-cyrillic: Cambria
  font.name.serif.x-unicode: Cambria
  font.name.serif.x-western: Cambria
  font.size.fixed.el: 14
  font.size.fixed.x-cyrillic: 14
  font.size.fixed.x-unicode: 14
  font.size.fixed.x-western: 14
  font.size.variable.el: 17
  font.size.variable.x-cyrillic: 17
  font.size.variable.x-unicode: 17
  font.size.variable.x-western: 17
  mail.openMessageBehavior.version: 1
  mail.winsearch.firstRunDone: true
  mailnews.database.global.datastore.id: 5342a965-f51c-4aeb-9472-1e8d3175984
  mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
  media.gmp.storage.version.observed: 1
  network.cookie.prefsMigrated: true
  network.predictor.cleaned-up: true
  places.database.lastMaintenance: 1507650721
  places.history.expiration.transient_current_max_pages: 53266
  plugin.state.flash: 0
  security.sandbox.content.tempDirSuffix: {46fd2587-2f41-478c-af02-6c8c8ac83b59}

Graphics

  GPU #1
  Description: Intel(R) HD Graphics 520
  Vendor ID: 0x8086
  Device ID: 0x1916
  RAM: Unknown
  Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  Driver Version: 21.20.16.4664
  Driver Date: 4-21-2017

  Features
  Direct2D: false
  DirectWrite: true (10.0.15063.674)
  WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

  AzureCanvasBackend: skia
  AzureCanvasAccelerated: 0
  AzureFallbackCanvasBackend: cairo
  AzureContentBackend: skia

JavaScript

Incremental GC: 1

Accessibility

Activated: 0
Prevent Accessibility: 0

Library Versions

  Expected minimum version
  Version in use

  NSPR
  4.13.1
  4.13.1

  NSS
  3.28.6
  3.28.6

  NSS Util
  3.28.6
  3.28.6

  NSS SSL
  3.28.6
  3.28.6

  NSS S/MIME
  3.28.6
  3.28.6

[Onno Ekker]

I see that you have a rather old version of Clippings installed, 5.1.2 instead of 5.5.2. Is that on purpose? Can you see if updating that add-on helps?

[Onno Ekker]

Do you know from where you have downloaded/installed Mail Redirect? Can you uninstall it from the add-on manager and the reinstall it by typing Mail Redirect in the search bar? Or download it again from amo or this site and drop the downloaded file on the Add-on manager in Thunderbird to reinstall it.

[Onno Ekker]

I'm closing this ticket. If you still have problems using Mail Redirect, feel free to re-open it.
Kind regards,
Onno Ekker