#1 Account - Imap Folder Selection

[Kapil Thangavelu]

Patch enables choosing a particular imap folder to
retrieve mail from. the ui displays a folder listing
from the imap server on edit, tested against
exchange/courier/hula imap servers.

allows easy integration w/ real user accounts without
monopolizing the entire inbox, with drag and drop
integration from the client side (ie. drop a message
into my tasks folder which mailmanager monitors) and
management entirely through mm (ie no hand editing of
mail in scripts).

status - works well for me on imap, probably could use
additional testing for credential error handling (which
wasn't being done b4 anyways).

adds a column to the accounts table, update is
straightforward

alter table mm_account add mail_folder TEXT ;

update mm_account set mail_folder = 'INBOX';

[Kapil Thangavelu]

imap folder patch

[Peter George]

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Thanks for this Kapil.

We intend to roll the patch into MailManager 2.1 release.

[Kapil Thangavelu]

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new patch, which includes some additional features..

account useable as a header
mass editing category in ticket listing view
makes the ticket date opened match the date of the first message
recieved for the ticket

[Kapil Thangavelu]

more features

[Peter George]

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Thanks Kapil, that's great.

P

[Andrew Veitch]

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> makes the ticket date opened match the date of the first message
> recieved for the ticket

It is intentional that the ticket date opened is different from the date of
the first message.

At least two of our customers use performance related pay based on
how long it takes their staff to reply to tickets. So it would be unfair to
penalise people when mail gets delayed before it arrives in MailManager.

If there is a need for ticket dates to be based on the Date header than
the date the mail is received I think this has to be a configuration option.

The other parts of the patch look great, thanks.

[Graeme Mathieson]

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<q>At least two of our customers use performance related pay</q>

Ooh, you mean we could have the first Denial Of Pay attack
against a piece of software when somebody deliberately sets
the Date of their message to some time way in the past? :-)

I can see it being useful in some circumstances for the
ticket to be opened at the point where the message was sent
(for example, if it's coming from a trusted source, maybe an
automated system), but it should definitely be a per-account
(or maybe in that example a per-sender?) option.