Re: [Mailmanager-users] Mailmanager Assigning tickets

[Vishal K. <vis...@gm...>]

Sam ,


That solves my fear to a extent.
I was on IRC the other day and one of the developers told me that it
would be not an issue in version 2.1 as it had a queuing system into
it . So that makes life easier for the admin and more/best results
could be expected.

--
With Best Regards,
Vishal Kashyap.
http://www.vishal.net.in

On 3/6/06, Samuel J Stanaitis <sst...@dp...> wrote:
> What I've done in the past is simply remove them from the group assignmen=
t,
> thus they get no emails while on vacation...  that implies you've got ema=
ils
> assigned to groups and not individual users, of course.
>
> Cheers,
> Sam
>
> Samuel J Stanaitis, Network Administrator
> Decorative Product Source, Inc.
>
> -----Original Message-----
> From: mai...@li...
> [mailto:mai...@li...] On Behalf Of Visha=
l
> Kashyap
> Sent: Saturday, March 04, 2006 1:35 AM
> To: mai...@li...
> Subject: [Mailmanager-users] Mailmanager Assigning tickets
>
> Dear  All,
>
> I am aware that Mailmanager assigns tickets/mail on basis of
> Assigning Engine. Now considering that a particular user is on
> vacation. The assigning engine will assign the tickets/email to that
> user (this is what my understanding is) but he is physically not their
> to attend these e-mail.Would you please tell me is their any way to
> avoid this situation.
> Such that the reports at the end of the day is pulled on reality.
>
>
>
> --
> With Best Regards,
> Vishal Kashyap.
> http://www.vishal.net.in
>
>
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--
With Best Regards,
Vishal Kashyap.
http://www.vishal.net.in