Re: [Mailmanager-users] New tickets

[Andrew V. <an...@lo...>]

Hi Ron

> . Tickets are listed with a status of Open not New

All new tickets start off being Open. Before tickets are read they are shown
in bold. If you click on 'New' you will see the unread (bold) tickets.

> . Tickets appear to be assigned to the logged in user

If you create a ticket through the 'Create' button then it will by default
be assigned to the logged in user. The assignment engine is only used for
tickets created automatically by email.

> . No emails are sent to the group when the new tickets arrive

If 'Notify assigned user' is set then file this as a bug report.

> . The ticket list doesn't show who has been assigned (or accepted) the
> ticket

This was in an original pre-release version. We took it out because we were
trying to ensure that the product was usable on smaller monitors.

If you select from the 'User' drop down menu you can go through each user
and see what tickets they have although I appreciate that's not quite the
same.

I think the way forward is to allow users to define what fields are shown on
the tickets listing, as everyone seems to have a different opinions on what
they want to see.

> It has been a long haul trying to find an application which covered all our
> criteria, including answers based on templates and attachments in replies,
> so keep the development coming.  The simplicity of this app is what makes it
> great.

Thanks. If you can keep the bug reports/feature requests coming then that
will certainly speed up the development.

Andrew

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