#165 Iterating through tickets from the UI
I can't think how to put this into words, so here's an example. Try:
* Select the view of 'open tickets'.
* Select an individual ticket.
* From elsewhere, have another ticket submitted (ie mail to the account
address and make sure that the ticket is injected into the mm instance).
* Click next, to scroll to the next ticket.
* Notice that you're still on the same ticket...
Or, try:
* Select the view of 'open tickets'.
* Select an individual ticket.
* From elsewhere, have another 2 tickets submitted (ie mail to the account
address and make sure that the ticket is injected into the mm instance).
* Click next, to scroll to the next ticket.
* Notice that the ticket you're on is in fact what was the *previous* ticket
from the list!
The general problem may be that a user's session doesn't have a
consistent snapshot of the results of a query, but instead refreshes its
data each time?
It will be particularly apparent in the case where an account has mail
injected through a periodic getMail() and a user happens to be scrolling
around a particular set of tickets when the getMail is triggered. Depending
upon the number of new tickets injected, who knows where they might
wind up?!
Logged In: YES
user_id=12789
Deferring 'til after 2.0.3 release.
Logged In: YES
user_id=12789
Hi,
I'm afraid the fix for this bug has not made it into the latest
release. This ticket is being updated to indicate that it's
still an open problem with the the current version.
We will get around to fixing it soon, though!
Regards,
MailManager Development Team.
Logged In: YES
user_id=1241761
Moving to 2.1-rc3, although it is unlikely that this will be
addresses in the 2.1 release.