When creating a template a manager accidentally put a
trailing space in the name without realizing it. This
space prevented the template from being referenced by
its name in the array of templates. I'm not sure if
the spaces are stripped when comparing or what but it
created a "zombie" template that I could neither delete
nor edit. I eventually had to go into the
'deleteTemplate' function and call the 'del' function
on the 'reply_template' array with the exact template
name including the space.
What was entered
"ARS Customer followup "
What was stored in the replay_template array:
"ARS Customer followup"
Command I had to issue to resolve the issue:
del self.reply_template["ARS Customer followup "]
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