Re: [Logicmail-users] New BB 9300 red x on IMAP
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Re: [Logicmail-users] New BB 9300 red x on IMAP
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From: Philippe L. <su...@pl...> - 2012-06-05 20:35:41
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Well, sure enough I just got onto another wifi and got the red x on my Gmail inbox. Rebooted my bb and now I've got my new mail. Anyone else experience this? Phil On Tue, Jun 5, 2012 at 10:51 AM, Philippe LeCavalier < su...@pl...> wrote: > Yep. I see the interface=wifi. I'm guessing it's more weird carrier than > weird phone issues but time will tell. Now that I've got more insight I can > deal with it. Perhaps even get to the bottom of it...I'm not overly worried > about bogus charges. I'll fight 'em. > > Thanks again Derek. Much appreciated! > > Phil > > > On Tue, Jun 5, 2012 at 10:43 AM, Derek Konigsberg < > dko...@lo...> wrote: > >> You've ventured into the land of weird phone/carrier issues and >> configurations. I have absolutely no clue either way. >> >> All I can do in LogicMail itself, is let you select "WiFi only" as a >> networking option. When this option is set, and you try to connect, I add >> a "do this over WiFi" flag to the connection parameters. >> >> P.S. If you've enabled everything I mentioned, you should also see log >> lines that contain the actual connection string the app is using when >> talking to the device's network API. It'll be something like >> "ssl:///your.mail.server:993;interface=wifi". >> >> -Derek >> >> >> On 06/05/2012 07:39 AM, Philippe LeCavalier wrote: >> >> Thanks Derek. I appreciate you taking the time. >> >> In the log I do see "Unable to open connection". So I cleared that. >> Selected only what you suggested and refreshed the folders. Strangely, it >> didn't work and the log remained empty. So I did a >> soft-reset(alt+shift+del). When the phone rebooted I clicked refreshed >> folders and bingo! I've got my Gmail. >> >> Now, and I think this is perhaps the source of my troubles, after >> LogicMail is done loading my Gmail I get "Before using the mobile Internet, >> you must have a valid data add-on. See your text msg inbox for details. >> OK/Save. >> >> Despite that everything is still working but I remember seeing that the >> first time when it work to. The error # is 3330. The txt msg in question >> has nothing more than the original msg but a link to my provider. The >> page(@Rogers) attempts to entice me to purchase a data plan. >> >> All that said, I clearly see the wifi icon on my BB. Is there a chance >> I'm on 3/4G and I'll be charged some crazy "no-data-plan" fee? Any idea's? >> >> I guess the biggest question remains, when I switch to another wifi >> network will LM continue to work or will I have to reboot every time I >> switch? >> >> Thanks again. >> Phil >> >> On Tue, Jun 5, 2012 at 10:12 AM, Derek Konigsberg < >> dko...@lo...> wrote: >> >>> If you're using WiFi, and insist that you don't have a data plan, then >>> the APN setting is kinda irrelevant. >>> >>> The first thing I'd do, is use the BlackBerry event logger to see what's >>> actually happening when LogicMail tries to connect to your mail server. >>> You get to the event logger by pressing "Alt-lglg" (hold down alt, then >>> press those 4 keys in sequence). The event logger has an options screen >>> (Menu->Options), where you can filter its output. I'd set it to "Debug >>> Info", then hide everything except "LogicMail", "Java Exception", >>> "net.rim.networkapi", and "net.rim.tcp". (you could leave it all enabled, >>> but then the output will be quite chatty) >>> >>> Once the event logger is set, close that screen and return to >>> LogicMail. Make LogicMail try to connect to your mail server (e.g. do a >>> "Refresh folders"). Then close/hide LogicMail and return to the event >>> logger. You should be able to see exactly what's being attempted and >>> failing. >>> >>> -Derek >>> >>> >>> On 06/05/2012 06:43 AM, Philippe LeCavalier wrote: >>> >>> Anyone? >>> >>> I'd particularly like to hear any feedback about the APN setting. >>> >>> Thanks, >>> Phil >>> >>> >>> On Sun, Jun 3, 2012 at 9:23 AM, Philippe LeCavalier < >>> su...@pl...> wrote: >>> >>>> Hi Derek. >>>> >>>> On Sat, Jun 2, 2012 at 2:10 PM, Derek Konigsberg < >>>> dko...@lo...> wrote: >>>> >>>>> ... >>>>> >>>> Also, "the web browser works" is rarely a valid test. So many >>>>> firewalls may let web traffic through while blocking other things. Also, >>>>> the web browser is likely to have its own special bag of tricks for getting >>>>> data, many of which may not be usable by apps like LogicMail. >>>>> >>>> >>>> Sure but it does confirm, at least in some basic way that I have >>>> network connectivity. At the very least it confirms the wifi I'm connected >>>> to functions. >>>> >>>> >>>>> So here's what I would do: >>>>> 1) Make sure your phone has WiFi connectivity, and that you're not >>>>> blocking outgoing connections to e-mail server ports >>>>> >>>> >>>> I'm a network admin so I know what's open and what's not. >>>> >>>> >>>>> 2) On the LogicMail configuration screen, scroll down to the >>>>> Networking section, and change the connection method from "Auto" to "WiFi >>>>> only". >>>>> >>>> >>>> Tried both settings already. >>>> >>>> Thanks for the suggestions but this really has nothing to do with the >>>> network I'm connected to. I know that for certain because i)All the >>>> networks I'm referring to were built by me from the ground up and ii)LM >>>> worked on all of the networks at one point but not anymore. In fact, I've >>>> since returned to the same ones and it still doesn't work. >>>> >>>> Thought... >>>> I came across a post at one point(can't find it at the moment) that >>>> suggested I add either blackberry.net or internet.com to my APN >>>> settings. The original setting was blank. The same post suggested that if >>>> LM didn't work after entering the either APN settings to call your provider >>>> and ask them what the "Access Point Name" is for your phone...Is this >>>> setting even relevant? >>>> >>>> Thanks, >>>> Phil >>>> >>>>> >>>>> >>>> On 06/02/2012 10:22 AM, Philippe LeCavalier wrote: >>>>> >>>>> Hi Guys. >>>>> >>>>> I setup LogicMail for the first time a few days ago. Right of the >>>>> bat LM said it failed to connect at the end of the wizard and I ended up >>>>> with a red x on the IMAP folder. >>>>> >>>>> After much thought, I realized I had the beta installed so I >>>>> returned to the ota site and installed stable. That fixed things -so I >>>>> thought. That same day I skipped through many wifi networks >>>>> sending/receiving mail...It was, in one word, awesome. >>>>> >>>>> Later that day I got home and I was right back where I started with >>>>> a red x on my root IMAP folder. So in order, I rebooted the phone, deleted >>>>> my account / rebooted / recreated my account, deleted my account / >>>>> reinstalled LM / rebooted the phone / recreated my account...Still the red >>>>> x persisted. >>>>> >>>>> I know my Gmail settings well -I'm on Google Apps w/my domain. >>>>> Everytime I got the red x I tested connectivity by successfully bringing up >>>>> more than one web page. I also did the "clear cache" button a few times and >>>>> that didn't help either. >>>>> >>>>> I don't have a data plan and likely never will. >>>>> >>>>> Any suggestions? >>>>> >>>>> BB OS 6.0.0.526 >>>>> LogicMail 2.2.0.78 >>>>> IMAP w/Google Apps (with us...@my...) >>>>> >>>>> -- >>>>> >>>>> >>>>> Thanks, >>>>> Phil >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> ------------------------------------------------------------------------------ >>>>> Live Security Virtual Conference >>>>> Exclusive live event will cover all the ways today's security and >>>>> threat landscape has changed and how IT managers can respond. Discussions >>>>> will include endpoint security, mobile security and the latest in malware >>>>> threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Logicmail-users mailing lis...@li...https://lists.sourceforge.net/lists/listinfo/logicmail-users >>>>> >>>>> >>>>> -- >>>>> ---------------------------- >>>>> Derek Konigsberg >>>>> dko...@lo... >>>>> ---------------------------- >>>>> >>>>> >>>> >>>> >>>> -- >>>> >>>> >>>> Thanks, >>>> Phil >>>> >>>> >>>> >>>> >>> >>> >>> -- >>> >>> >>> Thanks, >>> Phil >>> >>> >>> >>> >>> >>> ------------------------------------------------------------------------------ >>> Live Security Virtual Conference >>> Exclusive live event will cover all the ways today's security and >>> threat landscape has changed and how IT managers can respond. Discussions >>> will include endpoint security, mobile security and the latest in malware >>> threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ >>> >>> >>> >>> _______________________________________________ >>> Logicmail-users mailing lis...@li...https://lists.sourceforge.net/lists/listinfo/logicmail-users >>> >>> >>> -- >>> ---------------------------- >>> Derek Konigsberg >>> dko...@lo... >>> ---------------------------- >>> >>> >>> >>> ------------------------------------------------------------------------------ >>> Live Security Virtual Conference >>> Exclusive live event will cover all the ways today's security and >>> threat landscape has changed and how IT managers can respond. Discussions >>> will include endpoint security, mobile security and the latest in malware >>> threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ >>> _______________________________________________ >>> Logicmail-users mailing list >>> Log...@li... >>> https://lists.sourceforge.net/lists/listinfo/logicmail-users >>> >>> >> >> >> -- >> >> >> Thanks, >> Phil >> >> >> >> >> >> ------------------------------------------------------------------------------ >> Live Security Virtual Conference >> Exclusive live event will cover all the ways today's security and >> threat landscape has changed and how IT managers can respond. Discussions >> will include endpoint security, mobile security and the latest in malware >> threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ >> >> >> >> _______________________________________________ >> Logicmail-users mailing lis...@li...https://lists.sourceforge.net/lists/listinfo/logicmail-users >> >> >> -- >> ---------------------------- >> Derek Konigsberg >> dko...@lo... >> ---------------------------- >> >> >> >> ------------------------------------------------------------------------------ >> Live Security Virtual Conference >> Exclusive live event will cover all the ways today's security and >> threat landscape has changed and how IT managers can respond. Discussions >> will include endpoint security, mobile security and the latest in malware >> threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ >> _______________________________________________ >> Logicmail-users mailing list >> Log...@li... >> https://lists.sourceforge.net/lists/listinfo/logicmail-users >> >> > > > -- > > > Thanks, > Phil > > > > -- Thanks, Phil |
