Re: [Logicmail-users] New BB 9300 red x on IMAP

[Philippe L. <su...@pl...>]

Thanks Derek. I appreciate you taking the time.

In the log I do see "Unable to open connection". So I cleared that.
Selected only what you suggested and refreshed the folders. Strangely, it
didn't work and the log remained empty. So I did a
soft-reset(alt+shift+del). When the phone rebooted I clicked refreshed
folders and bingo! I've got my Gmail.

Now, and I think this is perhaps the source of my troubles, after LogicMail
is done loading my Gmail I get "Before using the mobile Internet, you must
have a valid data add-on. See your text msg inbox for details. OK/Save.

Despite that everything is still working but I remember seeing that the
first time when it work to. The error # is 3330. The txt msg in question
has nothing more than the original msg but a link to my provider. The
page(@Rogers) attempts to entice me to purchase a data plan.

All that said, I clearly see the wifi icon on my BB. Is there a chance I'm
on 3/4G and I'll be charged some crazy "no-data-plan" fee? Any idea's?

I guess the biggest question remains, when I switch to another wifi network
will LM continue to work or will I have to reboot every time I switch?

Thanks again.
Phil

On Tue, Jun 5, 2012 at 10:12 AM, Derek Konigsberg <
dko...@lo...> wrote:

>  If you're using WiFi, and insist that you don't have a data plan, then
> the APN setting is kinda irrelevant.
>
> The first thing I'd do, is use the BlackBerry event logger to see what's
> actually happening when LogicMail tries to connect to your mail server.
> You get to the event logger by pressing "Alt-lglg" (hold down alt, then
> press those 4 keys in sequence).  The event logger has an options screen
> (Menu->Options), where you can filter its output.  I'd set it to "Debug
> Info", then hide everything except "LogicMail", "Java Exception",
> "net.rim.networkapi", and "net.rim.tcp".  (you could leave it all enabled,
> but then the output will be quite chatty)
>
> Once the event logger is set, close that screen and return to LogicMail.
> Make LogicMail try to connect to your mail server (e.g. do a "Refresh
> folders").  Then close/hide LogicMail and return to the event logger.  You
> should be able to see exactly what's being attempted and failing.
>
> -Derek
>
>
> On 06/05/2012 06:43 AM, Philippe LeCavalier wrote:
>
> Anyone?
>
>  I'd particularly like to hear any feedback about the APN setting.
>
>  Thanks,
> Phil
>
>
>  On Sun, Jun 3, 2012 at 9:23 AM, Philippe LeCavalier <
> su...@pl...> wrote:
>
>> Hi Derek.
>>
>> On Sat, Jun 2, 2012 at 2:10 PM, Derek Konigsberg <
>> dko...@lo...> wrote:
>>
>>> ...
>>>
>>   Also, "the web browser works" is rarely a valid test.  So many
>>> firewalls may let web traffic through while blocking other things.  Also,
>>> the web browser is likely to have its own special bag of tricks for getting
>>> data, many of which may not be usable by apps like LogicMail.
>>>
>>
>>  Sure but it does confirm, at least in some basic way that I have
>> network connectivity. At the very least it confirms the wifi I'm connected
>> to functions.
>>
>>
>>>  So here's what I would do:
>>> 1) Make sure your phone has WiFi connectivity, and that you're not
>>> blocking outgoing connections to e-mail server ports
>>>
>>
>>  I'm a network admin so I know what's open and what's not.
>>
>>
>>>  2) On the LogicMail configuration screen, scroll down to the Networking
>>> section, and change the connection method from "Auto" to "WiFi only".
>>>
>>
>>  Tried both settings already.
>>
>>  Thanks for the suggestions but this really has nothing to do with the
>> network I'm connected to. I know that for certain because i)All the
>> networks I'm referring to were built by me from the ground up and ii)LM
>> worked on all of the networks at one point but not anymore. In fact, I've
>> since returned to the same ones and it still doesn't work.
>>
>>  Thought...
>> I came across a post at one point(can't find it at the moment) that
>> suggested I add either blackberry.net or internet.com to my APN
>> settings. The original setting was blank. The same post suggested that if
>> LM didn't work after entering the either APN settings to call your provider
>> and ask them what the "Access Point Name" is for your phone...Is this
>> setting even relevant?
>>
>>  Thanks,
>> Phil
>>
>>>
>>>
>>       On 06/02/2012 10:22 AM, Philippe LeCavalier wrote:
>>>
>>>  Hi Guys.
>>>
>>>  I setup LogicMail for the first time a few days ago. Right of the bat
>>> LM said it failed to connect at the end of the wizard and I ended up with a
>>> red x on the IMAP folder.
>>>
>>>  After much thought, I realized I had the beta installed so I returned
>>> to the ota site and installed stable. That fixed things -so I thought. That
>>> same day I skipped through many wifi networks sending/receiving mail...It
>>> was, in one word, awesome.
>>>
>>>  Later that day I got home and I was right back where I started with a
>>> red x on my root IMAP folder. So in order, I rebooted the phone, deleted my
>>> account / rebooted / recreated my account, deleted my account / reinstalled
>>> LM / rebooted the phone / recreated my account...Still the red x persisted.
>>>
>>>  I know my Gmail settings well -I'm on Google Apps w/my domain.
>>> Everytime I got the red x I tested connectivity by successfully bringing up
>>> more than one web page. I also did the "clear cache" button a few times and
>>> that didn't help either.
>>>
>>>  I don't have a data plan and likely never will.
>>>
>>>  Any suggestions?
>>>
>>>  BB OS 6.0.0.526
>>> LogicMail 2.2.0.78
>>> IMAP w/Google Apps (with us...@my...)
>>>
>>>  --
>>>
>>>
>>>  Thanks,
>>> Phil
>>>
>>>
>>>
>>>
>>>
>>>  ------------------------------------------------------------------------------
>>> Live Security Virtual Conference
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>>>
>>>
>>> _______________________________________________
>>> Logicmail-users mailing lis...@li...https://lists.sourceforge.net/lists/listinfo/logicmail-users
>>>
>>>
>>> --
>>> ----------------------------
>>>  Derek Konigsberg
>>>  dko...@lo...
>>> ----------------------------
>>>
>>>
>>
>>
>>  --
>>
>>
>>  Thanks,
>> Phil
>>
>>
>>
>>
>
>
>  --
>
>
>  Thanks,
> Phil
>
>
>
>
>
> ------------------------------------------------------------------------------
> Live Security Virtual Conference
> Exclusive live event will cover all the ways today's security and
> threat landscape has changed and how IT managers can respond. Discussions
> will include endpoint security, mobile security and the latest in malware
> threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/
>
>
>
> _______________________________________________
> Logicmail-users mailing lis...@li...https://lists.sourceforge.net/lists/listinfo/logicmail-users
>
>
> --
> ----------------------------
>  Derek Konigsberg
>  dko...@lo...
> ----------------------------
>
>
>
> ------------------------------------------------------------------------------
> Live Security Virtual Conference
> Exclusive live event will cover all the ways today's security and
> threat landscape has changed and how IT managers can respond. Discussions
> will include endpoint security, mobile security and the latest in malware
> threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/
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-- 


Thanks,
Phil