Re: [Logicmail-users] New BB 9300 red x on IMAP

[Derek K. <dko...@lo...>]

When apps don't work, I know there's a natural tendency to "uninstall, 
reinstall, reboot, do the hokey pokey and turn yourself around", and it 
may even work with some complex apps full of system hooks, but it's 
really just a waste of time when it comes to simple network connectivity 
issues.  (or even most LogicMail problems, many of which are simple 
network connectivity issues)

Also, "the web browser works" is rarely a valid test.  So many firewalls 
may let web traffic through while blocking other things.  Also, the web 
browser is likely to have its own special bag of tricks for getting 
data, many of which may not be usable by apps like LogicMail.

So here's what I would do:
1) Make sure your phone has WiFi connectivity, and that you're not 
blocking outgoing connections to e-mail server ports
2) On the LogicMail configuration screen, scroll down to the Networking 
section, and change the connection method from "Auto" to "WiFi only".

(you can also do the equivalent of #2 from the setup wizard, and can 
also change it per-account in the advanced settings of each account)

P.S. Of course if it works everywhere except your home, I wouldn't be 
the least bit surprised if its a simple firewall configuration problem 
at your home router.

-Derek

On 06/02/2012 10:22 AM, Philippe LeCavalier wrote:
> Hi Guys.
>
> I setup LogicMail for the first time a few days ago. Right of the bat 
> LM said it failed to connect at the end of the wizard and I ended up 
> with a red x on the IMAP folder.
>
> After much thought, I realized I had the beta installed so I returned 
> to the ota site and installed stable. That fixed things -so I thought. 
> That same day I skipped through many wifi networks sending/receiving 
> mail...It was, in one word, awesome.
>
> Later that day I got home and I was right back where I started with a 
> red x on my root IMAP folder. So in order, I rebooted the phone, 
> deleted my account / rebooted / recreated my account, deleted my 
> account / reinstalled LM / rebooted the phone / recreated my 
> account...Still the red x persisted.
>
> I know my Gmail settings well -I'm on Google Apps w/my domain. 
> Everytime I got the red x I tested connectivity by successfully 
> bringing up more than one web page. I also did the "clear cache" 
> button a few times and that didn't help either.
>
> I don't have a data plan and likely never will.
>
> Any suggestions?
>
> BB OS 6.0.0.526
> LogicMail 2.2.0.78
> IMAP w/Google Apps (with us...@my... <mailto:us...@my...>)
>
> -- 
>
>
> Thanks,
> Phil
>
>
>
>
>
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-- 
----------------------------
  Derek Konigsberg
  dko...@lo...
----------------------------