[Linuxcommand-announce] [LinuxCommand.org: Tips, News And Rants] Followup On My Dell Inspiron 530N

[William S. <bs...@pa...>]

Had a problem with the monitor that came with my recently purchased
Dell 530N with Ubuntu. After a couple of hours, the monitor would get
brighter and brighter until it reached maximum brightness and then
after a few minutes of that, the lamp in the monitor would go out
leaving me with a black screen. I could turn the monitor off for a few
minutes (and presumably, let it cool) and it would work for another
couple of hours.I got tired of that (Hey! I'm trying to write a book
here!) so I called Dell's Ubuntu support number (1-866-622-1947) and
got connected to an overseas call center. The representative had me
perform a simple test, reboot the computer and press F2 to get to the
setup screen, then just let it sit and see if the monitor would fail
again. This test would eliminate the possibility of a video driver
issue. Sure enough, after about 30 minutes, it went out again. I called
back and talked to another representative who was able to see what had
transpired during the first call. She arranged for a replacement to be
shipped overnight to me. A refurbished monitor arrived the next
afternoon.I'm pleased with the service. Their support staff was polite
and professional, but I didn't have a chance to test their Linux
skills.Maybe next time.

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Posted By William Shotts to LinuxCommand.org: Tips, News And Rants at
2/13/2009 12:07:00 PM