Re: [Line6linux-devel] Opened a support ticket with Line6

[L. A. G. <agi...@sy...>]

El 28/11/2012 21:33, L. Alberto Giménez escribió:
> Hi,
>
> I've just opened a support request with Line6. I'm trying to convince the to help us
> to support their hardware on Linux.

Well, this is sad. After adding a message this morning to clarify the 
'reverse engineering stuff' as asked by Markus, now I can't see the 
support ticket anymore.

I have the ID (and the URL 
http://line6.com/account/tickets/edit/195543), but it just redirects to 
the main Support Tickets (empty) page.

There is no 'ticket history' option so I just can't see its state. It 
seems that it has been just deleted, without a mere reply.

I'm thinking of opening a new one saying that 'the old ticket 
disappeared by unknown reasons' and see how do they act, but I think 
that it is a very bad thing for a company to just neglect their users. 
Especially those that are not requesting new features or are bragging 
about when the new firmware will be released, but just want to work on 
them for themselves.

Regards everyone,
L. Alberto Gimenez