From: Xiaofan C. <xia...@gm...> - 2011-12-20 13:01:55
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On Tue, Dec 20, 2011 at 8:11 PM, Travis <lib...@gm...> wrote: > I suspect one of the following two scenarios is causing this problem: > 1) The device is drawing more power than the host has to offer. > 2) The device is consuming more bandwidth than the host has to offer. > > Maybe you can ask the customer to disconnect *all* other USB devices. > Usually the above two will result in Code 10 but not Code 39 error. Reference: Explanation of error codes generated by Device Managerhttp://support.microsoft.com/kb/310123 (Says XP, but should work for Vista and Win7). -- Xiaofan |