Thanks for writing. On Friday, June 19, I am out-of-office, without access to e-mail.
For on-line technical support, please see http://goavt.mykb.com for a searchable knowledge-base with many FAQs.
The most popular AVT downloads are available at http://www.alliedvisiontec.com/downloads.html.
Camera and accessory datasheets are at http://goavt.com.
For truely urgent matters by phone please call +1-978-225-2030, for assistance from other AVT colleagues.
I will respond promptly to e-mail when back in the office.
Thanks for writing to us at AVT Inc.