Re: [jtrac-users] Reg:j-trac Integration with external system

[Benjamin G. <ben...@pk...>]

Hello Shan,

I don't know how far you got with your project but I am looking into 
extending the email capabilities with Spring Integration. I will 
hopefully start work on this next week but I would be interested in what 
you have done or planned on doing in your environment.

Benjamin.

On 13/10/2011 02:52, Shanmugasundaram Mookkanadar wrote:
> Hi Benjamin,
>
> Thanks for your info, I understood jtrac has been developed using Spring Framework and Wicket. But my question here is do we have any interface or something to connect with external system? or I need to directly implement the logic inside code.
>
> Meaning for example during status update if I want call something then I have to find out the respective Wicket class and implement my logic correct me if I am wrong.
>
> Thanks&  Regards,
> M.Shan
>
> -----Original Message-----
> From: Ben Green [mailto:ben...@pk...]
> Sent: Wednesday, 12 October, 2011 6:35 PM
> To: JTrac users mailing-list
> Cc: Shanmugasundaram Mookkanadar
> Subject: Re: [jtrac-users] Reg:j-trac Integration with external system
>
> Hello,
>
> JTrac is extremely flexible and can be integrated to any system to make
> changes on creation of a ticket, update of a ticket, status change of a
> ticket (e.g. Open ->  Escalated). JTrac currently uses email to update
> interested parties when a ticket is modified.
>
> The system is written with the Spring framework which contains support
> for many external libraries. What specifically are you looking to
> update? Writing a service that integrates with an existing Java API
> would be easiest but anything that can be done in Java is possible with
> JTrac.
>
> Benjamin.
>
> On 12/10/2011 03:23, Shanmugasundaram Mookkanadar wrote:
>> Hi,
>>
>> I am working in NTUC Income Singapore, we are planning to use j-trac as
>> issue tracking system. I have some clarifications needed from you guys
>> regarding the integration of external system during the status change of
>> the ticket.
>>
>> Please give me the best approach to do this.
>>
>> Warmest regards
>>
>> http://www.income.com.sg/images/IncomeLOGO.jpg
>> <AutoSignature/www.income.com.sg>
>>
>> 		
>>
>> 	
>>
>> M.Shan
>>
>> Information Management
>> www.income.com.sg<http://www.income.com.sg/>
>>
>>
>>
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>>
>>
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>