Re: [jtrac-users] Reg:j-trac Integration with external system

[Ben G. <ben...@pk...>]

Hello,

JTrac is extremely flexible and can be integrated to any system to make 
changes on creation of a ticket, update of a ticket, status change of a 
ticket (e.g. Open -> Escalated). JTrac currently uses email to update 
interested parties when a ticket is modified.

The system is written with the Spring framework which contains support 
for many external libraries. What specifically are you looking to 
update? Writing a service that integrates with an existing Java API 
would be easiest but anything that can be done in Java is possible with 
JTrac.

Benjamin.

On 12/10/2011 03:23, Shanmugasundaram Mookkanadar wrote:
> Hi,
>
> I am working in NTUC Income Singapore, we are planning to use j-trac as
> issue tracking system. I have some clarifications needed from you guys
> regarding the integration of external system during the status change of
> the ticket.
>
> Please give me the best approach to do this.
>
> Warmest regards
>
> http://www.income.com.sg/images/IncomeLOGO.jpg
> <AutoSignature/www.income.com.sg>
>
> 		
>
> 	
>
> M.Shan
>
> Information Management
> www.income.com.sg <http://www.income.com.sg/>
>
>
>
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