#143 Role/Group permission

open
nobody
5
2009-08-28
2009-08-28
calem
No

Current:
Example scenario: User1 has a Role of Center and Helpdesk, User2 has a Role of Helpdesk, and User3 has a Role of Client.
User3(w/ Client Role) will open a Ticket and assign it to User from Center Role, which is User1(also included in Helpdesk Role). User2(w/ Helpdesk Role only) was able to see and view the opened ticket but unable to update the status. Only User1 or Users with Center Role can update the status.

Request:
The idea is to have a central receiving of Tickets for proper distribution of issues or opened tickets. Also this eliminates confusion to Client(who will open a ticket) on to whom he/she will assign the Ticket.

Discussion


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