iTop stands for IT Operations Portal.
It is a complete open source and web based IT service management platform including a fully customizable CMDB, a helpdesk system and a document management tool. It is ITIL compliant and easily customizable and extensible thanks to a high number of adds-on and web services to integrate with your IT.
iTop also offers mass import tools to help you being even more efficient.

Project source code has moved to https://github.com/Combodo/iTop

Features

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality
  • Data synchronization (data federation)
  • Reporting tools

Project Samples

Project Activity

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License

GNU General Public License version 3.0 (GPLv3)

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User Ratings

★★★★★
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ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 3 / 5

User Reviews

  • Excellent solution! I haven't found a better way to manage my IT with a good way to handle my problems and changes.
  • Projeto muito organizado, com documentação muito bem feita. As extensões são muito bem documentadas e portáveis de uma versão para a outra.
  • Great! I have used 3 yeat ago. Currently, I using version 3.0.0 with design perfect, But it have a litle detection.
  • iTop has probably the best CMDB of all ITSM software, you can quickly create new CI's and add attributes in just a few clicks with the help of ITSM Designer.
  • A fantastic ITSM package.
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Additional Project Details

Languages

French, Italian, English, Turkish, Brazilian Portuguese, Chinese (Simplified), German, Japanese, Spanish, Russian

Intended Audience

Information Technology, Advanced End Users, System Administrators, Developers

User Interface

Web-based

Programming Language

PHP

Database Environment

Project is a relational object mapper, MySQL

Related Categories

PHP Workflow Management Software, PHP Customer Service Software, PHP Professional Services Automation Software, PHP Configuration Management Database (CMDB) Software, PHP Data Quality Tool

Registered

2009-02-23

Find a Partner

* Combodo

* Combodo

Combodo is a french IT service company created by the founders of the iTop project. Combodo helps enterprises in deploying and integrating iTop into their own IT environment.

* Find a partner

* Find a partner

To achieve your project with ITSM choose a Combodo certified partner: those consulting and integration firms have invested and developed specific skills to support projects using Combodo products.

* Become a Partner

* Become a Partner

As a consulting and integration company, you offer quality services in the field of IT management. In particular, you have experience of ITIL best practices and are able to implement it step by step, at your customers pace: Win more ITSM and CMDB projects with iTop, become a Combodo Certified Partner.