This is a sneak preview of an upcoming "pro" (non-free) extension I am actively developing for someone.
This is the ground work for an auto assigner extension. I have searched the forums and found a couple of requests for a similar feature; but often each with their own use case.
That's why I'm currently developing this "base" extension which can then be extended upon for specific needs.
It's basically meant to auto assign teams and/or agents; but it could also assign services and perform other actions.
Some possible factors:
suitability: who is suitable (area of expertise, language, experience, ...)
availability: who is available (time zone, work load, holidays, ...)
Some possible modes of assigning values:
* pick first available candidate (possible improvement: some sort of hierarchy)
* pick random candidate
* cycle through the candidates (first ticket assigned to agent 1, second to agent 2, third to agent 3, ...).
Anyone interested in this sort of feature, please get in touch.
Hi Jeffrey,
I have also just developed this auto assign feature. I use iBackgroundProcess running in the background to scan tickets that meet the conditions. Then run set field values and applyStimulus. But I'm having problems when setting assignment_date, TTO_deadline, it still continues to calculate.. How do you make it trigger the action to stop calculating tto and switch to ttr instead?
Thanks!!
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This is a sneak preview of an upcoming "pro" (non-free) extension I am actively developing for someone.
This is the ground work for an auto assigner extension. I have searched the forums and found a couple of requests for a similar feature; but often each with their own use case.
That's why I'm currently developing this "base" extension which can then be extended upon for specific needs.
It's basically meant to auto assign teams and/or agents; but it could also assign services and perform other actions.
Some possible factors:
Some possible modes of assigning values:
* pick first available candidate (possible improvement: some sort of hierarchy)
* pick random candidate
* cycle through the candidates (first ticket assigned to agent 1, second to agent 2, third to agent 3, ...).
Anyone interested in this sort of feature, please get in touch.
Last edit: Jeffrey Bostoen 2022-04-27
Hi Jeffrey,
We would be interested in this, non-free auto assigner extension.
Keep us updated...
Hi Jeffrey,
I have also just developed this auto assign feature. I use iBackgroundProcess running in the background to scan tickets that meet the conditions. Then run set field values and applyStimulus. But I'm having problems when setting assignment_date, TTO_deadline, it still continues to calculate.. How do you make it trigger the action to stop calculating tto and switch to ttr instead?
Thanks!!