I'm using iTop 2.7.5-1 and I want to upgrade to 3.0. Before upgrade I want to update my installed extensions to the latest versions.
On iTop Hub, I select My instance and click on the update to a newer version in the list of extensions. In the pop-up I click on "Install now". The redirector is redirecting to my instance and I need to login (?). After logging in as admin nothing happens and the extension is not updated.
What can I do? How to update the extensions?
Regards,
Pierre
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Hello,
Do you have anything in log/error.log ?
Does a reverse proxy exists in front of the webserver hosting iTop ?
What authentication mechanism are you using ?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
I'm using iTop 2.7.5-1 and I want to upgrade to 3.0. Before upgrade I want to update my installed extensions to the latest versions.
On iTop Hub, I select My instance and click on the update to a newer version in the list of extensions. In the pop-up I click on "Install now". The redirector is redirecting to my instance and I need to login (?). After logging in as admin nothing happens and the extension is not updated.
What can I do? How to update the extensions?
Regards,
Pierre
Hello,
Do you have anything in log/error.log ?
Does a reverse proxy exists in front of the webserver hosting iTop ?
What authentication mechanism are you using ?
Also if nothing work, you can still update the modules manually. See Install extensions or additional modules
Hello Pierre,
Thanks for your reply!
There's nothing in the logs, and yes I'm using a reverse proxy.
I managed to solve this by updating the modules manually.
Regards,
Pierre
Thanks for the feedback !