We recently migrated our itop (V 3.0.0-8663) with MariaDB database on an Ubuntu 20.0.4 server to another datcenter, but when an end user connects to the platform to generate a ticket, the error is obtained from the attached image
What was done was to create a new virtual machine (with the same characteristics) in another datacenter and install the same version of itop (V 3.0.0-8663) then we created a manual backup and restored from that backup to the new virtual machine, including https://www.itophub.io/wiki/page?id=itop_hub%253Ainstances_identification, but when testing the user portal you get what is indicated in the image. The only difference is that the original machine has Ubuntu 20.0.4 and the new one has 22.0.4
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I'd suggest installing iTop 3.0.2 (it's a maintenance release, so it should be fine and better; but don't go higher at this point) and re-run the setup.
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If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
We recently migrated our itop (V 3.0.0-8663) with MariaDB database on an Ubuntu 20.0.4 server to another datcenter, but when an end user connects to the platform to generate a ticket, the error is obtained from the attached image
Hello,
Did you carefully check the migration notes ? What was the previous version ? Check also for extensions compatibility...
What was done was to create a new virtual machine (with the same characteristics) in another datacenter and install the same version of itop (V 3.0.0-8663) then we created a manual backup and restored from that backup to the new virtual machine, including https://www.itophub.io/wiki/page?id=itop_hub%253Ainstances_identification, but when testing the user portal you get what is indicated in the image. The only difference is that the original machine has Ubuntu 20.0.4 and the new one has 22.0.4
I'd suggest installing iTop 3.0.2 (it's a maintenance release, so it should be fine and better; but don't go higher at this point) and re-run the setup.
Hello,
Ubuntu 22.04 comes with PHP 8.1 as default, and iTop 3.x isn't compatible with it, see Hardware & Software requirements [iTop Documentation]