The new version of the CTI extension will contain a method where preprocessing of parameters provided in the URL (by the telephony system) will be possible. As the method is defined in the xml datamodel of the extension, you'll be able to overload it and customize it to fit your needs through a small extension.
This new version will require iTop 3.2 and will be available when iTop 3.2 will be released, i.e in a few months.
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New CTI-Modul works so far.
But: We have saved all telephone numbers of our contacts with some spaces for better reading. Therefor, no contacts are found by the CTI-module.
Would be nice if CTI could ignore white spaces - and maybe some other characters like prefixes too.
Hello, thanks for your feedback ! An enhancement request was added in Combodo's internal DB.
Hello,
The new version of the CTI extension will contain a method where preprocessing of parameters provided in the URL (by the telephony system) will be possible. As the method is defined in the xml datamodel of the extension, you'll be able to overload it and customize it to fit your needs through a small extension.
This new version will require iTop 3.2 and will be available when iTop 3.2 will be released, i.e in a few months.