fatal error when create ticket in user portal

  • anzolo

    anzolo - 2012-11-01

    i install iTop 2.0 beta. It`s cool, but rather raw.

    I create users, services, customer contracts, SLA etc.

    And when i try to create ticket in user portal, itop stop with fatal error.

    Notice: Undefined index: emergency in C:\inetpub\wwwroot\itop2\core\metamodel.class.php on line 828
    Fatal error: Call to a member function IsExternalField() on a non-object in C:\inetpub\wwwroot\itop2\application\cmdbabstract.class.inc.php on line 1491

    step by step to fatal error.
    1) login with iTop user
    2) click button "create request"
    3) check service
    4) check sub-cutegory service
    5) fatal error

    it`s bug or i do something wrong?

  • Erwan Taloc

    Erwan Taloc - 2012-11-02

    Hello Anzolo

    you found the first issue.

    To workaround it you can do the following after setup:

    Replace the following line in the file   env-production/itop-request-mgmt/main.itop-request-mgmt.php or in the env-production/itop-request-mgmt-itil/main.itop-request-mgmt.php

    define('PORTAL_REQUEST_FORM_ATTRIBUTES', 'title,description,impact,emergency');


    define('PORTAL_REQUEST_FORM_ATTRIBUTES', 'title,description,impact,urgency');

    I will update right now the SVN repository on Source forge

    it should fix the issue.

    Tell me if it works


  • anzolo

    anzolo - 2012-11-02

    Thanx, Erwan! it`s works!

    I plan to use iTop in my it department. I am CIO from Russia.
    In any case, I'll translate the interface to Russian. i can give my translation to project.

  • Erwan Taloc

    Erwan Taloc - 2012-11-02

    Hi Again

    thanks for helping the project
    You should find in the news letter sent on wedsnesday a link to the translation packages.
    Don't hesitate to come back to support@combodo.com if you have any questions on how to translate, then when we got the package we will include it into next release.

    The deadline we fixed for translation is begining of December, in order to release the RC release by mid of december.



  • Kjetil P

    Kjetil P - 2012-11-03

    I got the same

    Fatal error: Call to a member function IsExternalField() on a non-object in /home/norsk/public_html/itop/application/cmdbabstract.class.inc.php on line 1491

    Movie http://bc.norskhosting.no/~dump/pc/2012-11-03_0317.swf


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