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  • Matteo Rossi

    Matteo Rossi - 2012-11-13

    Dear Reggie,
    does this occur with ADF, flatbed or both? Does it happen also when saving the acquired image to file? Could you please attach a log file of a scan?

     
  • Skibbbi

    Skibbbi - 2012-11-15

    I think I had the same thing. Turn off the Image Settings -> Center Image

     
  • Reggie Freedman

    Reggie Freedman - 2012-11-23

    MATTEO, HI...

    "...does this occur with ADF, YES flatbed YES or both YES? Does it happen also when saving the acquired image to file..." YES, SAVE PROBLEM IF SAVED TO PDF, TO PRINTER, OR TO SNAGIT (GRAPHICS). THE PAGE RESULT IS ABOUT 1 INCH DOWN - I.E., IMAGE IS MOVED UP THE PAPER ABOUT AN INCH, THE BOTTOM MOVES UP, LEAVING ABOUT AN EXTRA INCH OF WHITE AREA AT THE BOTTOM OF THE PAPER, THE TOP OF THE IMAGE IS NOW OFF THE PAPER AT THE TOP.

    Could you please attach a log file of a scan? DON'T KNOW. MAYBE. SEE LAST PARAGRAPH BELOW.

    I UNINSTALLED ICOPY 1.6.0 AND INSTALLED 1.5 ICOPY - PROBLEM FIXED, BUT EVEN 1.5 SHIFTS THE IMAGE UP THE PAPER ABOUT 1/8 INCH, LEAVING AN EXTRA 1/8 INCH WHITE AT THE BOTTOM OF THE PAPER. THE VERSION BEFORE 1.5 WITH THE ADF WOULD ONLY SCAN THE FIRST PAGE - WENT THROUGH THE MOTIONS, JUST SAVING/PRINTING ONLY THE FIRST PAGE.

    ANOTHER THING, SCANNED IMAGE(S) ARE LIGHT. I DO NOT FIND A GAMMA SETTING... ON A REGULAR SCANNER, SETTING GAMMA AT, SAY, .2 DARKENS NICELY. BRIGHTNESS / CONTRAST CHANGES DO NOT HELP IN 1.5 OR 1.6.

    A GAMMA SETTING SHIFTS THE WHOLE THING.... SO, ADDING A GAMMA SETTING WOULD HELP. IN 1.6, SETTING BRIGHTNESS TO -50, CONTRAST TO 50 IS USABLE. I THINK A GAMMA SETTING WOULD BE A BETTER ADJUSTMENT.

    I COULD/CAN PUT VERSION 1.6 BACK IN, MAKE SOME SCANS, ANNOTATE, SAVE TO JPG OR TO PDF AND EMAIL TO YOU. BE REALLY GOOD TO SOLVE THIS. REGGIE 954 562-6727 (CELL)

     
    Last edit: Matteo Rossi 2013-02-24
  • Matteo Rossi

    Matteo Rossi - 2012-11-23

    I will work on a fix as soon as possible. In the meantime, please scan a document both in JPEG and PDF mode and attach the results and the iCopy.log file that you find either in

    C:\Users\<Your Username>\AppData\Local\iCopy
    

    or in your iCopy executable folder. As a workaround, please try Skibbbi's suggestion.

     
  • Reggie Freedman

    Reggie Freedman - 2012-11-23

    Thank you for the reply.

    I will do this Monday, likely, for you, using iCopy version 1.6

    Reggie

    p.s., "...a workaround, please try Skibbbi's suggestion" where is this / what is this?

     
    Last edit: Matteo Rossi 2013-02-24
  • itsmanaged

    itsmanaged - 2012-11-26

    Having the same issue here this time using a canon DR-C130 same version 1.6.0
    I get this with the gui and command line. (logs are for command line)
    I've tried centre option in GUI no dice. Is there a centre option for CLI?
    Will try 1.5 and get back with results.

    Log files attached (.logs)

    OK, I tried with 1.5 - same results (or close)
    The reason I think this is happening is that the scanner is actually scanning the page as if it is 14 inches long not 11" or so as for A4. The only option in the settings for the scanner is 356mm or 14 inches, so choosing A4 in iCopy probably has no effect.

    Looks like I have to invoke "imagemagic convert" and crop the image, then convert to pdf.

    Shame, the convenience of icopy /pdf is too magnificent to lose!

    Oh, and thanks for your efforts Matteo and others - iCopy is a brilliant project!

    Another item possibly worth mentioning is that although .net 3.5 is installed, it appears from the logs that .net 2.0 is being used (or am I reading this incorrectly?)

     
    Last edit: itsmanaged 2012-11-26
  • fbachofner

    fbachofner - 2013-01-31

    I was working through this same problem on a client's machine today.

    After reinstalling iCopy and and reading this thread . . . un-clicking "center image" worked, but on one scan (even though the "center image" was still NOT checkmarked) the scanned image "slipped" partially out of the resulting file.

    I think the problem scan was one or two scans after those referenced in the attached log. Rescanning, did, however, result in a good scan.

    Interestingly, this scanner which had previously scanned duplex, is unable to do so in iCopy. [I think it has something to do with the WIA driver vs. TWAIN.]

     
  • Matteo Rossi

    Matteo Rossi - 2013-02-02

    I have written a possible fix for this issue. The scanner is now forced to scan only the area of the paper size that has been chosen.

    As for the .NET Framework, iCopy was originally written for .NET framework 2, and I still keep that version for compatibility reasons. Even if you have .NET 3 or 3.5 iCopy still uses the 2.0 version of the interface.

     
  • Jason Harper

    Jason Harper - 2013-02-23

    FYI, I've also been struggling with this problem with iCopy 1.6.0.211, Win7(64), and an Epson Perfection 4490 Photo USB flatbed scanner. The problem has been intermittent, but occurs more often than it doesn't. I did try unchecking "center image" but that didn't help.
    I just tried ver 1.6.1.22 from the above post and my first 5-10 scans have been problem free so far (altho last weekend I did go about 30 scans in a row with no problems with ver 1.6.0.211, so I can't say for sure yet that the problem is for sure gone)
    Thanks Matteo!

     
  • Reggie Freedman

    Reggie Freedman - 2013-02-24

    I've got a problem on another Brother, Model MFC 7430. It begins the copy starting about 7/8" down the page. The result is the top of page is chopped off. If I slide the original paper down the glass, I get the full scan of the document. iCopy 1.6.0 Win XP PRO.

     
    Last edit: Matteo Rossi 2013-02-24
  • Scott Wilkins

    Scott Wilkins - 2013-05-21

    Getting this problem too. On HP Officejets and Xerox Workcenters. Seems the scan is attempting to scan a legal size document, but only has a letter size to work with. At least that's what I see. I copied the Release_a8450d.zip version and that seemed to fix the scan problem, but that version occasionally starts with an exception error.

    By the way, are you looking to auto detect the ADF in future versions? Most scanners will signal when they have a page loaded in the ADF. That'd be a really cool feature.

     
  • Matteo Rossi

    Matteo Rossi - 2013-09-02
    • status: open --> fixed
     

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