#209 Exception errors

closed
None
5
2012-09-21
2012-04-08
No

I had used Icopy 1.48 for some years successfully, but a while ago it started throwing exception errors -- I was busy and could follow through until today. I downloaded the update version 1.5.1, but it also is failing with the similar font errors.

WinXP 2002 Professional SP3
Scanner: HP Scanjet 4570C/5500C

Years ago the HP software long ago quit working properly (something about incompatibility between the HP software and Microsoft Internet Explorer -- I know, but that's what they (HP) told me.) Fortunately I came across your software that worked just fine. Anyway, I had been very happy until this recent problem. Hope you can tell me what's happening.
Regards,
Charles Patton

Discussion

  • Charles Patton

    Charles Patton - 2012-04-08

    log file

     
  • Matteo Rossi

    Matteo Rossi - 2012-04-09

    The exception refers to a missing font on your computer:
    Microsoft Sans Serif

    The font file somehow got corrupt. You can try and grab the micross.ttf file from another computer and then install it on yours.

     
  • Matteo Rossi

    Matteo Rossi - 2012-04-09

    Microsoft Sans Serif

     
  • Matteo Rossi

    Matteo Rossi - 2012-04-09

    I uploaded a copy of the fonts file. Please selects Fonts in the Control Panel and drag the micross file into the folder. If the computer tells you that the font is already installed, please remove it first, then try again.

     
  • Charles Patton

    Charles Patton - 2012-04-09

    Thanks for the micross.ttf file, rev 1.42. Just did a CRC against mine and they match. So at this point, I don't think my file is corrupted I was just setting up to try to shoehorn in a 5.05 from a Win7 installation, but now I'm going to abandon that approach. It's a bit painful as the file is locked so I was planning to go through a SAFE mode boot where I can use DOS to bring in the file.

    I had installed ICOPY 1.5.1 in the E:Program Files directory, but just re-installed in C: No change. Still the same font prob. Log file attached.

     
  • Charles Patton

    Charles Patton - 2012-04-09
     
  • Matteo Rossi

    Matteo Rossi - 2012-04-11

    I can't reproduce your problem on my Windows XP virtual machine. I even removed Microsoft Sans Serif but iCopy loads without any problem.

    I googled the error and a solution to the problem seems to be reinstalling the font, even if it seems installed correctly. Reboot in safe mode, move the Microsoft Sans Serif font file out of the Fonts folder, delete it and then move it back to the fonts folder.

    If this doesn't fix the problem, another possible solution would be to run a System File Check using windows CD and using the command

    sfc /scannow

     

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