enigma-1 - 2010-02-26

If you need to receive emails within your website you have to configure the Helpdesk.

1. Goto your admin->Configuration->Helpdesk

2. Edit the switch called POP3/IMAP/NNTP server

3. Setup the mail server

mail.example.com:110

where example.com must be replaced with your own domain. This simple configuration change works in many cases. If you are having trouble receiving emails you may have to check your host's documentation. The protocol specification switch may need to be configured differently.

4. Goto your admin->Helpdesk->Departments

5. Create or edit the default department so the email and password are correct.

6. When you create or edit a department set the Name and the E-Mail Address to be the same.

7. Goto your admin->Helpdesk->Retrieve E-Mail

If everything is configured properly you should retrieve e-mails for the departments you setup. Error will show up as login failures in which case you should check the following:

Helpdesk Configuration (admin->configuration->helpdesk)

Helpdesk Departments (admin->helpdesk->departments)

E-Mail Configuration Options (admin->Configuration->E-Mail

More information is available here