#1700 [HHQ-2166] Misleading information in alert emails

[Hyperic Team]

http://jira.hyperic.com/browse/HHQ-2166
I have a script setup to monitor a critical service in my environment. This script is configured with a timeout of 180 seconds. If the script times out, it does not return an availability metric. This results in the alert email having 2 issues:

- The Availability is indicated as 200% (probably from AVAIL_UNKNOWN)


- The previous indicator metrics could be from any arbitrary point in the past. Can we include the timestamp of these metrics?

Example email:

ICMP Checks has generated the following alert:


    Contegix: ICMP Checks Run ICMP Checks

ALERT DETAIL


- Resource Name: ICMP Checks


- Alert Name: ICMP Checks Run


- Alert Date / Time: June 3, 2008 6:00:00 PM PDT


- Triggering Condition(s):


    If Execution Time value changed (New value: 182,041)


- Alert Severity: ! - Low

Previous Indicator Metrics:


    Availability: 200.0%


    Execution Time: 00:03:02.041


    Result Value: 0.0