Re: [hpoj-devel] HPOJ 4110 disappears!

[Cory M. <cor...@hp...>]

I need some more info. and there are a couple things you can do. 

in /etc/cups/cupsd.conf change the loglevel to debug2
check the /var/log/cupsd/error_log for any errors

upgrade hpoj to 0.91

What versions of ghostscript and CUPS are you running?

Can you try creating the print queue outside of Printerdrake but using
http://localhost:631 instead?

Run any other system updates... What kernel version are you running?

Cory
hp linux printing team


On Thu, 2004-07-22 at 12:13, Tom Walsh wrote: 
> Hello,
> 
> This is frustrating!
> 
> I am using Mandrake 9.2 with HPOJ v0.90 and CUPS v1.1.9, these were 
> installed from the stock Mandrake distro.  I installed the system with 
> the HPOJ 4110 connected, via usb cable, and was very pleased to find 
> that Mandrake found the HPOJ.  All functions appeared to work correctly: 
> scanning and printing.  After a few days of configuring the system, I 
> deployed it to the customer location.  This is when the problem showed 
> up, in actual use the printer will print for a while and then 
> myteriously die!  'lpq' reports that 'Printer is not ready'.
> 
> Ok, a little research into the HPOJ docs and it says  that the 
> ptal-printd should not be used with cups and to disable it in 
> /etc/ptal/mlc:usb:officejet_4100_series by setting init.printd.start=0.  
> This seemed to have worked, for a few more days before it died again.
> 
> I am at a loss, the only way it seems to get this printer to work is to 
> run the Mandrake "Configure your computer | Hardware | Printers", delete 
> the printer, then add it again.  Once I do that, it works fine, for a 
> few hours or a few days.
> 
> How can I diagnose the problem, or fix this?  The customer and end-users 
> are getting very annoyed, so am I!
> 
> Regards,
> 
> TomW
>