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From: Tom W. <to...@op...> - 2004-07-22 19:13:10
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Hello, This is frustrating! I am using Mandrake 9.2 with HPOJ v0.90 and CUPS v1.1.9, these were installed from the stock Mandrake distro. I installed the system with the HPOJ 4110 connected, via usb cable, and was very pleased to find that Mandrake found the HPOJ. All functions appeared to work correctly: scanning and printing. After a few days of configuring the system, I deployed it to the customer location. This is when the problem showed up, in actual use the printer will print for a while and then myteriously die! 'lpq' reports that 'Printer is not ready'. Ok, a little research into the HPOJ docs and it says that the ptal-printd should not be used with cups and to disable it in /etc/ptal/mlc:usb:officejet_4100_series by setting init.printd.start=0. This seemed to have worked, for a few more days before it died again. I am at a loss, the only way it seems to get this printer to work is to run the Mandrake "Configure your computer | Hardware | Printers", delete the printer, then add it again. Once I do that, it works fine, for a few hours or a few days. How can I diagnose the problem, or fix this? The customer and end-users are getting very annoyed, so am I! Regards, TomW -- Tom Walsh - WN3L - Embedded Systems Consultant http://openhardware.net, http://cyberiansoftware.com "Windows? No thanks, I have work to do..." ---------------------------------------------------- |
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From: Cory M. <cor...@hp...> - 2004-07-22 21:29:49
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I need some more info. and there are a couple things you can do. in /etc/cups/cupsd.conf change the loglevel to debug2 check the /var/log/cupsd/error_log for any errors upgrade hpoj to 0.91 What versions of ghostscript and CUPS are you running? Can you try creating the print queue outside of Printerdrake but using http://localhost:631 instead? Run any other system updates... What kernel version are you running? Cory hp linux printing team On Thu, 2004-07-22 at 12:13, Tom Walsh wrote: > Hello, > > This is frustrating! > > I am using Mandrake 9.2 with HPOJ v0.90 and CUPS v1.1.9, these were > installed from the stock Mandrake distro. I installed the system with > the HPOJ 4110 connected, via usb cable, and was very pleased to find > that Mandrake found the HPOJ. All functions appeared to work correctly: > scanning and printing. After a few days of configuring the system, I > deployed it to the customer location. This is when the problem showed > up, in actual use the printer will print for a while and then > myteriously die! 'lpq' reports that 'Printer is not ready'. > > Ok, a little research into the HPOJ docs and it says that the > ptal-printd should not be used with cups and to disable it in > /etc/ptal/mlc:usb:officejet_4100_series by setting init.printd.start=0. > This seemed to have worked, for a few more days before it died again. > > I am at a loss, the only way it seems to get this printer to work is to > run the Mandrake "Configure your computer | Hardware | Printers", delete > the printer, then add it again. Once I do that, it works fine, for a > few hours or a few days. > > How can I diagnose the problem, or fix this? The customer and end-users > are getting very annoyed, so am I! > > Regards, > > TomW > |
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From: Tom W. <to...@op...> - 2004-07-23 01:28:48
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Cory Meisch wrote:
>I need some more info. and there are a couple things you can do.
>
>in /etc/cups/cupsd.conf change the loglevel to debug2
>check the /var/log/cupsd/error_log for any errors
>
>
will try that, see if more definitive errors would help, ;)
>upgrade hpoj to 0.91
>
>
I am currently upgrading to the CVS version.
>What versions of ghostscript and CUPS are you running?
>
>
These are the currently installed versions, please note that the snmpd
was installed for CVS compile.
ghostscript-7.07-0.12mdk
cups-common-1.1.19-10mdk
cups-drivers-1.1-116mdk
libcups2-1.1.19-10mdk
cups-1.1.19-10mdk
libsnmp0-devel-4.2.3-8mdk
ucd-snmp-4.2.3-8mdk
libsnmp0-4.2.3-8mdk
ucd-snmp-utils-4.2.3-8mdk
>Can you try creating the print queue outside of Printerdrake but using
>http://localhost:631 instead?
>
>
>
I have never had any success in installing the HPOJ via the
cups-www-tool. I am a bit challenged by all those questions about ports
/ sockets / gimmicks that CUPS asks about. :(
>Run any other system updates... What kernel version are you running?
>
>
>
The system has been fully updated to all bugfixes, kernel is 2.4.22-10mdk
>Cory
>hp linux printing team
>
>
>On Thu, 2004-07-22 at 12:13, Tom Walsh wrote:
>
>
>>Hello,
>>
>>This is frustrating!
>>
>>I am using Mandrake 9.2 with HPOJ v0.90 and CUPS v1.1.9, these were
>>installed from the stock Mandrake distro. I installed the system with
>>the HPOJ 4110 connected, via usb cable, and was very pleased to find
>>that Mandrake found the HPOJ. All functions appeared to work correctly:
>>scanning and printing. After a few days of configuring the system, I
>>deployed it to the customer location. This is when the problem showed
>>up, in actual use the printer will print for a while and then
>>myteriously die! 'lpq' reports that 'Printer is not ready'.
>>
>>Ok, a little research into the HPOJ docs and it says that the
>>ptal-printd should not be used with cups and to disable it in
>>/etc/ptal/mlc:usb:officejet_4100_series by setting init.printd.start=0.
>>This seemed to have worked, for a few more days before it died again.
>>
>>I am at a loss, the only way it seems to get this printer to work is to
>>run the Mandrake "Configure your computer | Hardware | Printers", delete
>>the printer, then add it again. Once I do that, it works fine, for a
>>few hours or a few days.
>>
>>How can I diagnose the problem, or fix this? The customer and end-users
>>are getting very annoyed, so am I!
>>
>>Regards,
>>
>>TomW
>>
>>
>>
--
Tom Walsh - WN3L - Embedded Systems Consultant
http://openhardware.net, http://cyberiansoftware.com
"Windows? No thanks, I have work to do..."
----------------------------------------------------
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From: Tom W. <to...@op...> - 2004-07-23 08:52:49
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Cory Meisch wrote: >I need some more info. and there are a couple things you can do. > >in /etc/cups/cupsd.conf change the loglevel to debug2 >check the /var/log/cupsd/error_log for any errors > >upgrade hpoj to 0.91 > >What versions of ghostscript and CUPS are you running? > >Can you try creating the print queue outside of Printerdrake but using >http://localhost:631 instead? > > There seems to be absolutely, positively, no "HP OfficeJet" printers listed within CUPS. I have followed all the installation instructions on http://hpoj.sourceforge.net/hpoj-cvs/doc/setup-connect.html.. ptal passes all the recommended tests for the printer with the ptal 0.91 driver. CUPS just refuses to use the printer even when it is setup by PrinterDrake. Ghostscript runs, but appears to be unable to send it's data anywhere, it deadlocks. <sigh> I've always hated the unix printing system... Regards, TomW >Run any other system updates... What kernel version are you running? > >Cory >hp linux printing team > > >On Thu, 2004-07-22 at 12:13, Tom Walsh wrote: > > >>Hello, >> >>This is frustrating! >> >>I am using Mandrake 9.2 with HPOJ v0.90 and CUPS v1.1.9, these were >>installed from the stock Mandrake distro. I installed the system with >>the HPOJ 4110 connected, via usb cable, and was very pleased to find >>that Mandrake found the HPOJ. All functions appeared to work correctly: >>scanning and printing. After a few days of configuring the system, I >>deployed it to the customer location. This is when the problem showed >>up, in actual use the printer will print for a while and then >>myteriously die! 'lpq' reports that 'Printer is not ready'. >> >>Ok, a little research into the HPOJ docs and it says that the >>ptal-printd should not be used with cups and to disable it in >>/etc/ptal/mlc:usb:officejet_4100_series by setting init.printd.start=0. >>This seemed to have worked, for a few more days before it died again. >> >>I am at a loss, the only way it seems to get this printer to work is to >>run the Mandrake "Configure your computer | Hardware | Printers", delete >>the printer, then add it again. Once I do that, it works fine, for a >>few hours or a few days. >> >>How can I diagnose the problem, or fix this? The customer and end-users >>are getting very annoyed, so am I! >> >>Regards, >> >>TomW >> >> >> -- Tom Walsh - WN3L - Embedded Systems Consultant http://openhardware.net, http://cyberiansoftware.com "Windows? No thanks, I have work to do..." ---------------------------------------------------- |
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From: Tom W. <to...@op...> - 2004-07-23 09:42:26
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Cory Meisch wrote: >I need some more info. and there are a couple things you can do. > >in /etc/cups/cupsd.conf change the loglevel to debug2 >check the /var/log/cupsd/error_log for any errors > >upgrade hpoj to 0.91 > >What versions of ghostscript and CUPS are you running? > >Can you try creating the print queue outside of Printerdrake but using >http://localhost:631 instead? > > Ok, downloaded a PPD driver and get that working. Configured the printer via CUPS, still nothing, plays dead. TomW >Run any other system updates... What kernel version are you running? > >Cory >hp linux printing team > > >On Thu, 2004-07-22 at 12:13, Tom Walsh wrote: > > >>Hello, >> >>This is frustrating! >> >>I am using Mandrake 9.2 with HPOJ v0.90 and CUPS v1.1.9, these were >>installed from the stock Mandrake distro. I installed the system with >>the HPOJ 4110 connected, via usb cable, and was very pleased to find >>that Mandrake found the HPOJ. All functions appeared to work correctly: >>scanning and printing. After a few days of configuring the system, I >>deployed it to the customer location. This is when the problem showed >>up, in actual use the printer will print for a while and then >>myteriously die! 'lpq' reports that 'Printer is not ready'. >> >>Ok, a little research into the HPOJ docs and it says that the >>ptal-printd should not be used with cups and to disable it in >>/etc/ptal/mlc:usb:officejet_4100_series by setting init.printd.start=0. >>This seemed to have worked, for a few more days before it died again. >> >>I am at a loss, the only way it seems to get this printer to work is to >>run the Mandrake "Configure your computer | Hardware | Printers", delete >>the printer, then add it again. Once I do that, it works fine, for a >>few hours or a few days. >> >>How can I diagnose the problem, or fix this? The customer and end-users >>are getting very annoyed, so am I! >> >>Regards, >> >>TomW >> >> >> -- Tom Walsh - WN3L - Embedded Systems Consultant http://openhardware.net, http://cyberiansoftware.com "Windows? No thanks, I have work to do..." ---------------------------------------------------- |
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From: Cory M. <cor...@hp...> - 2004-07-23 15:50:16
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Which port did you choose when configuring via the CUPS web interface? Can you send me the errors_log? Cory On Fri, 2004-07-23 at 02:42, Tom Walsh wrote: > Cory Meisch wrote: > > >I need some more info. and there are a couple things you can do. > > > >in /etc/cups/cupsd.conf change the loglevel to debug2 > >check the /var/log/cupsd/error_log for any errors > > > >upgrade hpoj to 0.91 > > > >What versions of ghostscript and CUPS are you running? > > > >Can you try creating the print queue outside of Printerdrake but using > >http://localhost:631 instead? > > > > > Ok, downloaded a PPD driver and get that working. Configured the > printer via CUPS, still nothing, plays dead. > > TomW > > >Run any other system updates... What kernel version are you running? > > > >Cory > >hp linux printing team > > > > > >On Thu, 2004-07-22 at 12:13, Tom Walsh wrote: > > > > > >>Hello, > >> > >>This is frustrating! > >> > >>I am using Mandrake 9.2 with HPOJ v0.90 and CUPS v1.1.9, these were > >>installed from the stock Mandrake distro. I installed the system with > >>the HPOJ 4110 connected, via usb cable, and was very pleased to find > >>that Mandrake found the HPOJ. All functions appeared to work correctly: > >>scanning and printing. After a few days of configuring the system, I > >>deployed it to the customer location. This is when the problem showed > >>up, in actual use the printer will print for a while and then > >>myteriously die! 'lpq' reports that 'Printer is not ready'. > >> > >>Ok, a little research into the HPOJ docs and it says that the > >>ptal-printd should not be used with cups and to disable it in > >>/etc/ptal/mlc:usb:officejet_4100_series by setting init.printd.start=0. > >>This seemed to have worked, for a few more days before it died again. > >> > >>I am at a loss, the only way it seems to get this printer to work is to > >>run the Mandrake "Configure your computer | Hardware | Printers", delete > >>the printer, then add it again. Once I do that, it works fine, for a > >>few hours or a few days. > >> > >>How can I diagnose the problem, or fix this? The customer and end-users > >>are getting very annoyed, so am I! > >> > >>Regards, > >> > >>TomW > >> > >> > >> > |
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From: Tom W. <to...@op...> - 2004-07-24 07:25:31
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Cory Meisch wrote: >Which port did you choose when configuring via the CUPS web interface? >Can you send me the errors_log? > > ptal Myteries of mysteries, the printer is working after upgrading to HPOJ 0.91 (and 16 other associated packages). What did I do to fix it? I haven't a clue... TomW BTW, I strongly dislike cups! >Cory > >On Fri, 2004-07-23 at 02:42, Tom Walsh wrote: > > >>Cory Meisch wrote: >> >> >> >>>I need some more info. and there are a couple things you can do. >>> >>>in /etc/cups/cupsd.conf change the loglevel to debug2 >>>check the /var/log/cupsd/error_log for any errors >>> >>>upgrade hpoj to 0.91 >>> >>>What versions of ghostscript and CUPS are you running? >>> >>>Can you try creating the print queue outside of Printerdrake but using >>>http://localhost:631 instead? >>> >>> >>> >>> >>Ok, downloaded a PPD driver and get that working. Configured the >>printer via CUPS, still nothing, plays dead. >> >>TomW >> >> >> >>>Run any other system updates... What kernel version are you running? >>> >>>Cory >>>hp linux printing team >>> >>> >>>On Thu, 2004-07-22 at 12:13, Tom Walsh wrote: >>> >>> >>> >>> >>>>Hello, >>>> >>>>This is frustrating! >>>> >>>>I am using Mandrake 9.2 with HPOJ v0.90 and CUPS v1.1.9, these were >>>>installed from the stock Mandrake distro. I installed the system with >>>>the HPOJ 4110 connected, via usb cable, and was very pleased to find >>>>that Mandrake found the HPOJ. All functions appeared to work correctly: >>>>scanning and printing. After a few days of configuring the system, I >>>>deployed it to the customer location. This is when the problem showed >>>>up, in actual use the printer will print for a while and then >>>>myteriously die! 'lpq' reports that 'Printer is not ready'. >>>> >>>>Ok, a little research into the HPOJ docs and it says that the >>>>ptal-printd should not be used with cups and to disable it in >>>>/etc/ptal/mlc:usb:officejet_4100_series by setting init.printd.start=0. >>>>This seemed to have worked, for a few more days before it died again. >>>> >>>>I am at a loss, the only way it seems to get this printer to work is to >>>>run the Mandrake "Configure your computer | Hardware | Printers", delete >>>>the printer, then add it again. Once I do that, it works fine, for a >>>>few hours or a few days. >>>> >>>>How can I diagnose the problem, or fix this? The customer and end-users >>>>are getting very annoyed, so am I! >>>> >>>>Regards, >>>> >>>>TomW >>>> >>>> >>>> >>>> >>>> > > >------------------------------------------------------- >This SF.Net email is sponsored by BEA Weblogic Workshop >FREE Java Enterprise J2EE developer tools! >Get your free copy of BEA WebLogic Workshop 8.1 today. >http://ads.osdn.com/?ad_id=4721&alloc_id=10040&op=click > >_______________________________________________ >hpoj-devel mailing list >hpo...@li... >https://lists.sourceforge.net/lists/listinfo/hpoj-devel > > -- Tom Walsh - WN3L - Embedded Systems Consultant http://openhardware.net, http://cyberiansoftware.com "Windows? No thanks, I have work to do..." ---------------------------------------------------- |
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