hotelcommerce / Tickets / #38 I can't open the (Backend)

Anonymous - 2018-01-18

Originally posted by: sumitwebkul

In the folder structure of qloapps search folder which name starts with 'admin'. Now you have to visit http://localhost/htl/adminFolderName to visit the backoffice of the Qloapps. Here admin folder name if the name of the folder which starts with admin in Qloapps folder structure.
Please try with this solution once.

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Anonymous - 2018-07-06

Originally posted by: umarbashirdar

@sumitwebkul Do we have to rename any folder?
I am facing the same issue.

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Anonymous - 2018-07-06

Originally posted by: sumitwebkul

First rename install/ folder from hotelcommerce/ directory.
You can put any name in place of install for the install/ folder name like install_1 or anything (but should not be install).
Then In the folder structure of hotelcommerce, search folder which name starts with 'admin'.
Now you have to visit url http://localhost/htl/adminFolderName from your browser to visit the backoffice of the Qloapps.
Here admin folder name if the name of the folder which starts with admin in hotelcommerce folder structure.
Ex. admin620ejp6wd
So First You have to access your admin folder as i have explained
Please try with this solution once.

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Anonymous - 2018-07-06

Originally posted by: umarbashirdar

@sumitwebkul

I renamed the install folder ad then tried to access the admin folder like you explained which in my case is
http://localhost:8080/hotelcom/admin756onz9gn

It redirects to

http://localhost:8080/hotelcom/admin756onz9gn/index.php?controller=AdminLogin&token=d05db53586c844251601f5c449ee66e0

and i still see the blank page.

Any further suggestions?

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Anonymous - 2018-07-07

Originally posted by: sumitwebkul

@umarbashirdar can you tell me your php version on your server ?

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Anonymous - 2018-07-08

Originally posted by: umarbashirdar

@sumitwebkul It is php 5.4.24

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Anonymous - 2018-09-21

Originally posted by: slthiago

I have the same problem. Is there a solution?

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Anonymous - 2018-09-21

Originally posted by: sumitwebkul

Hello,
As we are checking at our end there is no such issue found. I request you to please visit config/defines.inc.php file and at line 29 replace line
define('PS_MODE_DEV', false);
with below code
define('PS_MODE_DEV', true);
then refresh the page and let me know the issue you are seeing in the page with screenshot.

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Anonymous - 2018-09-21

Originally posted by: umarbashirdar

@thiagobass they said the same thing to me. I even send them all the details including my server details to look in to the issue but it was all in vain. They don't know how to fix it. Perhaps it only works on their local environment.

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Anonymous - 2018-09-21

Originally posted by: sumitwebkul

@umarbashirdar
Sorry for your inconvenience. You are working on localhost of your system. So we can't access and fix it for you.
Many users are using Qloapps after successful installation. Some people face the installation issue because of their environment setup for Qloapps https://qloapps.com/install-qloapps/ .
We only can suggest you solutions if you are working on your system's localhost. But for the exact issue on your server, We have to access your Qloapps on your server.
So you can provide us your FTP details and admin login credentials on https://webkul.uvdesk.com/ and we can check the issue.

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Anonymous - 2018-09-21

Originally posted by: umarbashirdar

@sumitwebkul I had already sent you my FTP credentials but there has been no response from you till now.
It even did not work on my localhost and then you asked me to provide the FTP credentials which i did and still no response on the same from your team.

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Anonymous - 2018-09-21

Originally posted by: slthiago

I changed the line define ('PS_MODE_DEV', false); to define ('PS_MODE_DEV', true); and tried to access the http: // localhost / hotelcommerce / admin115gduggm directory but a new error is displayed Fatal error: Maximum execution time of 30 seconds exceeded in C: \ xampp \ htdocs \ hotelcommerce \ classes \ module \ Module.php on line 1506
What can be done in this case?

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Anonymous - 2018-09-21

Originally posted by: slthiago

Could you help me remotely through team viewer?

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Anonymous - 2018-09-21

Originally posted by: sumitwebkul

@umarbashirdar
We have checked your ticket on our ticket system and you have a created a ticket for the issue.
You have provided the FTP details with us. But we were unable to connect with your FTP with your provided details.
So we had asked you the correct details to access your FTP. But after that you did not send us your correct details. So how can we proceed to look into your issues.
So we request you to please provide us the correct details there. Only then we can check the the issue on your server.

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Anonymous - 2018-09-21

Originally posted by: sumitwebkul

@thiagobass
We request you to please increase the max_execution_time to 500 on your server https://prnt.sc/kx1cv3 . Also set all the environment according to https://qloapps.com/install-qloapps/ once.
Please once proceed with this solution.

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Anonymous - 2018-09-21

Originally posted by: umarbashirdar

@sumitwebkul I was not notified of the fact that you were unable to connect with my FTP. Can you tell me where to send them so that you can look at the issue as soon as you could ?

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Anonymous - 2018-09-21

Originally posted by: slthiago

Everything worked out right here! Only slow loading is normal? Thank you in advance!

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Anonymous - 2018-09-21

Originally posted by: sumitwebkul

@thiagobass
First time to load the admin it takes some time because some processes run at this time. So it is ok.

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Anonymous - 2018-09-21

Originally posted by: slthiago

Just one more doubt. How do I edit the site frontend?

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Anonymous - 2018-09-21

Originally posted by: sumitwebkul

@umarbashirdar
The email Id by which you have created the ticket at https://webkul.uvdesk.com . On that email you must be notified regarding this. So please check the inbox of that emails and reply in the same ticket.

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Anonymous - 2018-09-21

Originally posted by: sumitwebkul

@thiagobass
please visit https://qloapps.com/qlo-reservation-system/ to know the workflow and all functionalities of Qloapps.

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Anonymous - 2022-02-22

Originally posted by: wdammak

to close

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I can't open the (Backend)

Hotel & Booking Reservation Ecommerce system on Prestashop

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#38 I can't open the (Backend)

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