Re: [Helpmeict-discuss] "guest" accounts

[Mark H. <mi...@mi...>]

> I assume this refers to the two options in the domain preferences 
> section (which I have set to not publixh). When I login as our client 
> test user, I can still see all of the detail. So what does this mean by 
> published issues? If I am logging as our test client, then they are in 
> fact defined and can see their tickets. When I do a search by any other 
> ticket number, I can still see all of the detail. So maybe we are not 
> understanding this aspect of the tool, but are seeking any advice. Thank 
> you.

When an issue has been resolved, the option is provided to publish the 
issue to a knowledge base of previously solved problems, so that others 
with the same problem can find the solution without having to create 
another issue. It is the issues in the knowledge base that are referred 
to by 'published issues'.
One of the issues identified with the knowledge base is that issues from 
all sites and domains are made available in the public knowledge base, 
and in some circumstances, the list of users in one site or domain 
should not be visible to users of other sites and domains (Which is 
normally the case, except for issues that have been published to the 
knowledge base). That is the intended use of the two options to hide 
certain issue details.

As for your current requirements, unfortunately there is nothing 
currently implemented to simply provide a status given an issue number. 
A partial solution can be implemented by having a guest client user (or 
several guest users - one for each site), which have been restricted (so 
as to not be able to change the password/user details).
Most issue details would probably be useful to somebody viewing the 
status of their issue, and any information that should not be seen by 
the students and staff can be made as a confidential comment.
One issue here (which is an issue with guest logins as a whole) is the 
reported by (and to a lesser extent created by) fields, which still 
require users to be entered into the system.

Mark

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