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#12 Auto response email

open
nobody
5
2006-02-22
2006-02-22
No

Although an autoresponse email is generated, in the
email, there is only a link to the ticket details. On
that page, the user would not be able to click to any
other page (bad username/password) because they are not
logged in.

Instead, put the details of the ticket in the email
itself and then put a link to the actual ticket but the
user must be presented with a log in page when they go
to this link. Once authenticated, it takes them
directly to the ticket details.

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