There is one inconvenience concerning “Short name” of e-mail. Outlook has such field but G-mail not. When Outlook contact updated from G-mail, this “Short name” become erased and replaced by standard Outlook form which is “First_Name Middle_name Surname (e-mail@address)”. Could you please make following for update Outlook contact from G-mail: when e-mail already exists in Outlook copy its Outlook “Short name” to the updated information? So, Outlook contact will preserve “Short name” for existing records.