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#577 DNP DS-RX1 HS 5x7 Incorrect media for job loaded (210 vs 2)
Hello,
I have a problem with my DNP DS-RX1 HS. I would like to print on 5x7 paper in 13x18cm.
My print server is a Raspberry Pi 4 with current Cups (2.3.1) and Gutenprint v5.3.3.
The printer is connected via USB and everything works with 4x6 paper (10x15cm). As soon as I change the paper in the printer and set it to 5x7 in the settings for the printer in cups, I can no longer print.
I always get the error "Incorrect media for job loaded (210 vs 2)".
Unfortunately I need the 5x7 paper for an autrag. Can someone help me?
I am also very surprised about the paper sizes in cups: "job-sheets = none, none media = custom_162.56x181.02mm_162.56x181.02mm sides = one-sided"
Isn't that completely wrong?
Many thanks for your help. I'm counting on you!
Jan
The error message is saying that you are trying to print a 6x4" print on 5x7" media.
I'd double-check what you specified in the defaults. Alternatively, if you print on the cmdline, use -o PageSize=w360h504 instead. (Also, 'B7' and 'w360h504-div2' are also valid for 5x7" media)
Last edit: Solomon Peachy 2020-01-29
Many thanks for your response. I print from the iPad via Apple Airprint.
Could the Linux Airprint think it's a 4x6 medium?
CUPS and Airprint are known to have subtle incompatibilities, especially for non-office-type print sizes. Unfortunately, this isn't something we're able to do much about...
I know some folks have had some success by hand-editing the PPD to manually remove paper sizes that are unwanted/inappropriate; you might want to try something like that.
Closing this as it's a CUPS-vs-Airprint problem that is completely out of Gutenprint's hands.