Re: [Gimp-print-devel] problem with printer driver 5.2.11

[Gernot H. <aik...@gm...>]

On Mon, Feb 11, 2019 at 2:53 AM Elvira Mbodji <elv...@we...> wrote:

> Hello,
>
> after installing your driver gutenprint-5.2.11 (for my Mac OS 10.11, El
> Capitain)
>

Hello Elvira,
Thank you for your report.
There are a couple of things here that need further investigation from your
side though.
First, 5.2.11 is very old, you should be using the latest 5.2.14. This does
likely not affect the printer functionality, as the MP540 has been
supported for a long long time without problems, but it certainly impacts
debugging.

for the printer canon Pixma MP540 I was not able to print but got the error
> message enclosed.
>

The error message is not very helpful, unfortunately. You would need to set
logging to debug, and then attach the relevant CUPS error log for the
printjob in question, to see which filter is causing a problem. If that
filter is one of the CUPS or Ghostscript filters before the job reaches
gutenprint, that would be a different bug to file with the relevant
organization.

However I have been able to scan using the scan button.
>

Scanning has nothing to do with gutenprint. And I am wondering now if you
are really using the gutenprint driver for your printe, or if you are using
a driver released by Canon in actual fact?

Can you help me to also get a printing job done with my printer?
>

Probably yes, since the printer is well-supported. It is probably merely a
matter of getting the relevant error information.
Best regards,
Gernot Hassenpflug