Gutenprint - Top Quality Printer Drivers / Bugs / #719 Canon MG5440 - do not print 4x6 format, but can print A4, with MG5400 driver

Robert Krawitz - 2019-02-08

assigned_to: Gernot Hassenpflug
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- Gernot Hassenpflug - 2019-02-08
  
  On Fri, Feb 8, 2019 at 10:33 PM Robert Krawitz
  rlk@users.sourceforge.net wrote:
  
  assigned_to: Gernot Hassenpflug
  
  [bugs:#719] Canon MG5440 - do not print 4x6 format, but can print A4, with MG5400 driver
  
  Status: open
  Group: 5.2-open
  Labels: Canon mg5400 mg5440
  Created: Fri Feb 08, 2019 12:33 PM UTC by Fedir
  Last Updated: Fri Feb 08, 2019 12:33 PM UTC
  Owner: Gernot Hassenpflug
  Attachments:
  
  error_log3 (566.1 kB; application/octet-stream)
  
  I have strange issue with Gutenprint and my Canon MG5440 .
  I can print format A4, but when I want to print a photo 4x6 (or 6x4), it does not print anything.
  I use Ubuntu 18.04 and tried Gutenprint 5.2.13 and 5.3.1.
  
  Hello,
  Thanks for the bug report.
  
  In the error log there
  
  ...
  [Job 136] PID 11034 (/usr/lib/cups/filter/gstoraster) stopped with status 1
  ...
  [Job 136] printer-state-message="Filter failed"
  [Job 136] printer-state-reasons=none
  
  I have attached error_log, made with LogLevel=debug, look for [Job 136]
  
  I had a look, I am not sure what exactly is going wrong, but I see
  some mention of CD-related dimensions being set, and I do not see any
  resolution mode being found. It is unfortunate you are using
  gutenprint 5.2.13 and not the latest 5.2.14, I will get back to you on
  that.
  What I can try to do is create a 4x6 printjob on a virtual printer
  here, and see if when you send that file directly to the printer (with
  the -o raw option to lp or lpr) you can get a print. Also, I will try
  to compare what my debug logs look like.
  Please be patient for a day or two.
  Best regards,
  Gernot Hassenpflug
  
  Related
  
  Bugs: ~~#719~~
  
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  - Gernot Hassenpflug - 2019-02-08
    
    Hello,
    I printed successfully to a virtual MG5400 and attach the debug log
    for 4x6 on plain media.
    Also the test printjob for you so you can try to send it to the MG5400
    directly, bypassing gutenprint.
    Gunzip the printfile first, then send it to the printer queue, something like
    lpr -P <queuename> -o raw <filename></filename></queuename>
    
    Also, I tried to search for the error
    **** Unable to open the initial device, quitting.
    seen in the debug log you send.
    I found that it often appeared for network-connected printers. I see
    you are connecting via ipp on a LAN connection.
    Any chance you could try with a USB connection?
    Best regards,
    Gernot Hassenpflug
    
    On Sat, Feb 9, 2019 at 12:28 AM Gernot Hassenpflug
    gernot2270@users.sourceforge.net wrote:
    
    On Fri, Feb 8, 2019 at 10:33 PM Robert Krawitz
    rlk@users.sourceforge.net wrote:
    
    assigned_to: Gernot Hassenpflug
    
    [bugs:#719] Canon MG5440 - do not print 4x6 format, but can print A4, with MG5400 driver
    
    Status: open
    Group: 5.2-open
    Labels: Canon mg5400 mg5440
    Created: Fri Feb 08, 2019 12:33 PM UTC by Fedir
    Last Updated: Fri Feb 08, 2019 12:33 PM UTC
    Owner: Gernot Hassenpflug
    Attachments:
    
    error_log3 (566.1 kB; application/octet-stream)
    
    I have strange issue with Gutenprint and my Canon MG5440 .
    I can print format A4, but when I want to print a photo 4x6 (or 6x4), it does not print anything.
    I use Ubuntu 18.04 and tried Gutenprint 5.2.13 and 5.3.1.
    
    Hello,
    Thanks for the bug report.
    
    In the error log there
    
    ...
    [Job 136] PID 11034 (/usr/lib/cups/filter/gstoraster) stopped with status 1
    ...
    [Job 136] printer-state-message="Filter failed"
    [Job 136] printer-state-reasons=none
    
    I have attached error_log, made with LogLevel=debug, look for [Job 136]
    
    I had a look, I am not sure what exactly is going wrong, but I see
    some mention of CD-related dimensions being set, and I do not see any
    resolution mode being found. It is unfortunate you are using
    gutenprint 5.2.13 and not the latest 5.2.14, I will get back to you on
    that.
    What I can try to do is create a 4x6 printjob on a virtual printer
    here, and see if when you send that file directly to the printer (with
    the -o raw option to lp or lpr) you can get a print. Also, I will try
    to compare what my debug logs look like.
    Please be patient for a day or two.
    Best regards,
    Gernot Hassenpflug
    
    [bugs:#719] Canon MG5440 - do not print 4x6 format, but can print A4, with MG5400 driver
    
    Status: open
    Group: 5.2-open
    Labels: Canon mg5400 mg5440
    Created: Fri Feb 08, 2019 12:33 PM UTC by Fedir
    Last Updated: Fri Feb 08, 2019 01:33 PM UTC
    Owner: Gernot Hassenpflug
    Attachments:
    
    error_log3 (566.1 kB; application/octet-stream)
    
    I have strange issue with Gutenprint and my Canon MG5440 .
    I can print format A4, but when I want to print a photo 4x6 (or 6x4), it does not print anything.
    I use Ubuntu 18.04 and tried Gutenprint 5.2.13 and 5.3.1.
    
    In the error log there
    
    ...
    [Job 136] PID 11034 (/usr/lib/cups/filter/gstoraster) stopped with status 1
    ...
    [Job 136] printer-state-message="Filter failed"
    [Job 136] printer-state-reasons=none
    
    I have attached error_log, made with LogLevel=debug, look for [Job 136]
    
    Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/gimp-print/bugs/719/
    
    To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
    
    Related
    
    Bugs: ~~#719~~
    
    MG5400-4x6-auto.prn.gz
    
    error.log.gz
    
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Fedir - 2019-02-08

Thank for your quick response.

you are using gutenprint 5.2.13 and not the latest 5.2.14,

Currently I use gutenprint_5.3.1, I have downloaded from https://launchpad.net/ubuntu/+source/gutenprint/5.3.1-7build1
But result the same.

Also the test printjob for you so you can try to send it to the MG5400 directly, bypassing gutenprint.

I will try it soon, and will write a result. Thank you!

you are connecting via ipp on a LAN connection.
Any chance you could try with a USB connection?

yeah, I also thought that could be a reason, but even with USB the problem remain.
I will attach new log with USB, need some time.

Last edit: Fedir 2019-02-08

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Fedir - 2019-02-08

So I have tried, I changed connection to USB.
And:

[Job 141] - "MG5400-4x6-auto.prn" result OK
[Job 142] - A4 result OK
[Job 143] - 4x6 result FAIL, does not print, the error the same

Something with that "Unable to open the initial device, quitting", and "gstoraster".
but which "device", I cannot understood.

I have attached new log

error_log.zip

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- Gernot Hassenpflug - 2019-02-09
  
  On Sat, Feb 9, 2019 at 4:59 AM Fedir fedik@users.sourceforge.net wrote:
  
  Hi Fedir,
  Thanks likewise for the rapid feedback.
  
  So I have tried, I changed connection to USB.
  And:
  
  [Job 141] - "MG5400-4x6-auto.prn" result OK
  [Job 142] - A4 result OK
  [Job 143] - 4x6 result FAIL, does not print, the error the same
  
  OK, so no problem specific to LAN.
  And my test job printed fine, so not a problem with 4x6 per se.
  
  I have not had time to look at your new log, but I would like to check
  further tests.
  My test print was on plain media, using automatic resolution, so it
  used default for plain media, just like A4.
  Can you try printing 4x6 on plain media to see if it works?
  It could be that the resolutions defined for other media are causing a problem.
  I can make a test print for that also later.
  
  Something with that "Unable to open the initial device, quitting", and "gstoraster".
  but which "device", I cannot understood.
  I have attached new log
  
  Till later,
  Gernot
  
  Attachments:
  
  error_log.zip (237.1 kB; application/zip)
  
  [bugs:#719] Canon MG5440 - do not print 4x6 format, but can print A4, with MG5400 driver
  
  Status: open
  Group: 5.2-open
  Labels: Canon mg5400 mg5440
  Created: Fri Feb 08, 2019 12:33 PM UTC by Fedir
  Last Updated: Fri Feb 08, 2019 04:16 PM UTC
  Owner: Gernot Hassenpflug
  Attachments:
  
  error_log3 (566.1 kB; application/octet-stream)
  
  I have strange issue with Gutenprint and my Canon MG5440 .
  I can print format A4, but when I want to print a photo 4x6 (or 6x4), it does not print anything.
  I use Ubuntu 18.04 and tried Gutenprint 5.2.13 and 5.3.1.
  
  In the error log there
  
  ...
  [Job 136] PID 11034 (/usr/lib/cups/filter/gstoraster) stopped with status 1
  ...
  [Job 136] printer-state-message="Filter failed"
  [Job 136] printer-state-reasons=none
  
  I have attached error_log, made with LogLevel=debug, look for [Job 136]
  
  Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/gimp-print/bugs/719/
  
  To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
  
  Related
  
  Bugs: ~~#719~~
  
  If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Fedir - 2019-02-09

Hi Gernot,

I have tried to print simple TXT file and PDF, but nothing.

I tried to search a bit, and found that the error comes from Ghostscript.
http://git.ghostscript.com/?p=ghostpdl.git;a=blob;f=Resource/Init/gs_init.ps;h=594e298df72bb36bbe9bedb6a24d7a4cc20f23e0;hb=HEAD#l1950
I suspect maybe something with size parameters, but I have no idea how to check it.

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Fedir - 2019-02-09

I have fixed it! well, no :)

Seem it a bug in Ghostscript 9.26, or some backward compability break in it.
I have downgrade to Ghostscript 9.22 and everithing working again

apt install ghostscript=9.22~dfsg+1-0ubuntu1 libgs9=9.22~dfsg+1-0ubuntu1 libgs9-common=9.22~dfsg+1-0ubuntu1

I found related bug report for HP printer at Debian https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=908205

Last edit: Fedir 2019-02-09
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I think would be good idea to post a bug reaport on Ghostscript, but I do not know how to reproduce it clearly, by use only Ghostscript.
I suspect something with:

[Job 143] Ghostscript command line: gs -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -dNOMEDIAATTRS -dShowAcroForm -sstdout=%stderr -sOutputFile=%stdout -sDEVICE=cups -sMediaClass=Cassette -sMediaType=PhotopaperMatte -r600x600 -dDEVICEWIDTHPOINTS=288 -dDEVICEHEIGHTPOINTS=432 -dcupsBitsPerColor=8 -dcupsColorOrder=0 -dcupsColorSpace=6 -dcupsCompression=7 -dcupsRowFeed=2 -scupsPageSizeName=w288h432 -I/usr/share/cups/fonts -c \'<</.HWMargins[0.000000 0.000000 0.000000 0.000000] /Margins[0 0]>>setpagedevice\' -f -_

Robert Krawitz - 2019-02-09

I suggest filing a bug against Ubuntu (on Launchpad) regarding this. It's possible that this is related to how Ubuntu builds Ghostscript, in which case the right place to start is with Ubuntu.

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Something not that simple,
I wanted to fill a bug, and so I have tried a raw command but with samplec.ps and Ghostscript 9.26 does not crashes

gs -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -dNOMEDIAATTRS -dShowAcroForm -sOutputFile=foo.bar -sDEVICE=cups -sMediaClass=Cassette -sMediaType=PhotopaperMatte -r600x600 -dDEVICEWIDTHPOINTS=288 -dDEVICEHEIGHTPOINTS=432 -dcupsBitsPerColor=8 -dcupsColorOrder=0 -dcupsColorSpace=6 -dcupsCompression=7 -dcupsRowFeed=2 -scupsPageSizeName=w288h432 -I/usr/share/cups/fonts -c '<</.HWMargins[0.000000 0.000000 0.000000 0.000000] /Margins[0 0]>>setpagedevice' -f samplec.ps

Last edit: Fedir 2019-02-10

samplec.ps

Fedir - 2019-02-10

Okay, I have opended a bug reaport on Launchpad https://bugs.launchpad.net/ubuntu/+source/ghostscript/+bug/1815339
let see

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Robert Krawitz - 2019-02-11

Thank you.

Ubuntu opened an upstream bug with Ghostscript: https://bugs.ghostscript.com/show_bug.cgi?id=700584

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Robert Krawitz - 2019-02-11

labels: Canon, mg5400, mg5440 --> ghostscript, upstream
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Robert Krawitz - 2019-02-11

I will close this bug as Invalid when Ghostscript acknowledges the bug. "Invalid" doesn't mean that the bug was reported incorrectly (in fact, it was reported very well and enabled it to be tracked down quickly), it simply means that the bug does not lie within Gutenprint and we cannot do anything about it.

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Fedir - 2019-02-11

yes, no problem, I understand ;)

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Robert Krawitz - 2019-02-13

status: open --> closed-invalid

Group: 5.2-open --> Will not fix
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Robert Krawitz - 2019-02-13

Upstream bug is accepted, so closing this.

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Canon MG5440 - do not print 4x6 format, but can print A4, with MG5400 driver

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#719 Canon MG5440 - do not print 4x6 format, but can print A4, with MG5400 driver

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