#6478 Email address change lost all Project subscriptions

self-service
https://sourceforge.net/user/updates
2015-10-09
2014-01-10
SES21
No

I was subscribed to 30+ (I think) projects. I changed my email address this morning & lost all my Project subscriptions. I had expected that they would transfer over to my new email address & maybe they will if I wait long enough. In the interim, though, it's cost me a good bit of time trying to figure out why they disappeared & how to get them back!

I plan to change my email address back & will report my results here after that's done.

Related

Apache Allura: Tickets: #7049

Discussion

  • SES21

    SES21 - 2014-01-10

    Update: Changing my email address back to the old one did, in fact, restore my Project subscriptions. I'm leaving my old email address on my account until this is resolved, unless you tell me you need me to do otherwise. Thanks!

    Newer Update: Change in plans - I've switched back to my new email address & will see if my Project subscriptions reappear at a later time (~24 hours to a week from now). If so, perhaps you can post a message that, after email address changes, subscribed projects may be missing up to xx hours after change but will actually be transferred; if not, then perhaps a warning message is in order before the change! (Many thanks to ctsai for giving me the guts to test this by providing me with a list of my subscribed projects.) Stay tuned...

     
    Last edit: SES21 2014-01-10
  • Anonymous - 2014-01-10
    • labels: --> engr, nf-7049
    • status: unread --> assigned
    • assigned_to: Chris Tsai
     
  • Anonymous - 2014-01-10

    I've logged a ticket with our engineering team about this. But please note that it may not be addressed until after we do our rewrite of our account system as mentioned previously in IRC.

    Also, for reference, the list of your subscriptions is here: http://pastebin.com/tx11VmJj

    Regards,
    Chris Tsai, SourceForge.net Support

     
  • SES21

    SES21 - 2014-02-15

    Just as an FYI, my subscriptions never did transfer/show back up on their own. I've added them back manually from the list Chris provided. Thanks!

     
  • John Barrett

    John Barrett - 2015-10-09

    Hello,
    Durning a ticket review process I saw this ticket, so I apologize for the delay in my reply to this ticket. I think this is an old issue that has already been taken care of if I'm mistaken please let me know and I will take another look into your situation.
    Thanks
    SourceForge Support

     
  • John Barrett

    John Barrett - 2015-10-09
    • status: assigned --> self-service
     

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