SourceForge Support / Site Support / #23510 Cannot download a specific file from my project

#23510 Cannot download a specific file from my project

Status: closed

Owner: nobody

Labels: None

Page/URL: https://sourceforge.net/projects/libjpeg-turbo/files/2.0.6/libjpeg-turbo-official-2.0.6.x86_64.rpm/download

Project: libjpeg-turbo

Updated: 2022-05-30

Created: 2022-05-16

Creator: DRC

Private: No

This just started happening. For some reason, any attempt to download this specific file: https://sourceforge.net/projects/libjpeg-turbo/files/2.0.6/libjpeg-turbo-official-2.0.6.x86_64.rpm causes your system to redirect to https://sourceforge.net/projects/libjpeg-turbo/files/. Effectively, this means that attempting to download the file via wget results in an HTML file.

Discussion

SourceForge Support - 2022-05-16

Hello,

I just downloaded the file you mentioned with no issues.

If you try again, does it work?
Please let us know if you are still having issues.

Sincerely,
SourceForge Support

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DRC - 2022-05-16

I am still experiencing the problem.

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SourceForge Support - 2022-05-16

Hi,

Our DevOps team looked into it, and informs me the issue has been resolved.
Please verify it's working for you.

Sincerely,
SourceForge Support

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DRC - 2022-05-16

Seems to work now. Thanks.

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SourceForge Support - 2022-05-16

status: open --> closed
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SourceForge Support - 2022-05-16

Hi,

Thank you for your feedback
With your issue resolved, this ticket will be closed.

Sincerely,
SourceForge Support

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DRC - 2022-05-19

Unfortunately the issue has re-surfaced. :(

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SourceForge Support - 2022-05-19

status: closed --> open
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SourceForge Support - 2022-05-19

Hi,

Thank you for letting us know.
I have escalated this to our DevOps team to investigate further.

Sincerely,

SourceForge Support

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SourceForge Support - 2022-05-19

Hi,

I've been informed that the reported issue is now resolved.
Please verify it's working for you.

Sincerely,
SourceForge Support

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DRC - 2022-05-20

Yes, it appears to work now. Please clarify what the issue was and why it has now occurred twice. I don't want to have to keep filing a ticket every time I try to do a CI build.

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SourceForge Support - 2022-05-20

Hello,

It was a redirector issue.
Some mirrors have location restrictions
The issue occurs in less popular files that only appear on one mirror. Our process to select a different mirror didn't consider the case when there were no other mirrors to choose from, which caused the behavior your file experienced.

With your feedback, our team is aware of the issue and made some modifications so it doesn't happen again.

Sincerely,
SourceForge Support

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SourceForge Support - 2022-05-30

status: open --> closed
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SourceForge Support - 2022-05-30

Hello,

We have not heard from you and are now closing this ticket. If you need assistance moving forward please submit another ticket. Thank you.

Sincerely,
SourceForge Support

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