#1219 Ticket notification emails not sent

fixed
2013-06-06
2012-10-26
zhnmju123
No

Hi,

there seems to be a problem with notification emails not being sent on the new Allura platform:
This seems specific to the "Ticket" functionality, I am correctly notified of all forum activity on the other hand.

For example:
I did get an email for my own post
https://sourceforge.net/p/freefilesync/feature-requests/299/#62e2

But I did not get an email for the subsequent user post:
https://sourceforge.net/p/freefilesync/feature-requests/299/#329a

I was not at all notified of this new ticket:
https://sourceforge.net/p/freefilesync/bugs/218/

I am subscribed to all three bug, feature-request and support request "ticket" systems, so I am at a loss why this is not working.

Best, Zenju

PS: I naturally checked my SPAM filters settings on my email providers account and locally.

Discussion

  • Anonymous - 2012-10-26
    • labels: --> engr, nf-4994
    • status: unread --> assigned
    • assigned_to: Chris Tsai
     
  • Anonymous - 2012-10-26

    Indeed, we have a ticket for an investigation on missing notifications here: [allura:tickets:#4994]

    Regards,
    Chris Tsai, SourceForge.net Support

     
  • zhnmju123

    zhnmju123 - 2012-10-26

    Alright, it's good to know this is being worked on. Thanks!

     
  • Ralf Stephan

    Ralf Stephan - 2012-10-28

    Can confirm this for tracker replies with the cdk project.

     
  • zhnmju123

    zhnmju123 - 2012-10-31

    Found new problems: It seems editted forum posts are not notified at all:

    E.g. I got a single email notification:

    want to run a batch job every 6 seconds
    Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/freefilesync/discussion/847543/
    To unsubscribe from further messages, please visit https://sourceforge.net/auth/prefs/

    For the following obviously editted post:
    http://sourceforge.net/p/freefilesync/discussion/847543/thread/970617e4/

    Expected: two notification emails, one for the initial post, one for the edit.

    Exception: if creation and edit are below a certain time limit, then it's okay to send only one notification. However in this case it should notify the latter edit not the original post.

     
    Last edit: zhnmju123 2012-10-31
  • Anonymous - 2013-05-30
    • status: assigned --> pending
     
  • Anonymous - 2013-05-30

    Greetings,

    Today (2013-05-30) we just pushed some changes that we believe should have fixed missing notification mail issues for many users. That said, due to the intermittent nature of this bug, it is tough to verify that this has completely fixed this. Please be on the lookout if you're still missing notifications and let me know.

    Regards,
    Chris Tsai, SourceForge.net Support

     
  • zhnmju123

    zhnmju123 - 2013-05-30

    Thank you! However right now I'm suffering from the opposite problem (with "right now" I mean strictly speaking last 9 months at least) namely, I'm getting each and every sourceforge notification message twice:

    Should I open a new ticket about this? I've almost accustomed to seeing and deleting each message twice, but if you could do something about this it would be great!

     
  • Anonymous - 2013-05-30

    I see you have several accounts registered to your email address. Do you think that perhaps may be the cause of this (though you've only commented on this ticket with one account, so I'm not sure why it would be subscribed to by two accounts).

    Also, are those two emails identical? When ticket metadata changes are made, there's usually an email for the status update, and another for an accompanying message. We have a ticket to change this behavior here: [allura:tickets:#6305]

     
  • Zenju

    Zenju - 2013-06-01

    I see you have several accounts registered

    Indeed, this could be a simple explanation! I wasn't aware of this, so I just removed the duplicate registration from one account! Maybe this is all there is to it, I'll see...

    Also, are those two emails identical?

    Yes, the pairs of emails are binary-identical (I really checked their content). This is what kept me from realizing I was registered twice: there was nothing that would indicate that they had different origin:

    But there are two things I don't understand:
    1. this ticket is only registered for one account, still I got two emails
    2. I didn't get any email for your last reply (I checked all spam folders) -> Therefore I'm answering two days late...

     
  • Anonymous - 2013-06-04
    • private: No --> Yes
     
  • Anonymous - 2013-06-04
    1. the full headers from the duplicate emails would help us investigate (I'm marking this ticket as private so you can provide those)
    2. I've passed that onto the team to investigate what happened to that particular notification
     
  • Anonymous - 2013-06-04

    I also note that your last reply (though not before), you used a different username, so I actually do expect that you have two accounts subscribed to this ticket.

    The full email headers show what user account it's sent to by the way.

     
  • Anonymous - 2013-06-04

    Our logs seem to indicate that that notification went out properly to all those subscribed, however, they also seem to indicate that you may not have been subscribed with any of your accounts during that time. Were you perhaps fiddling with your subscription settings for various accounts previously?

     
  • zhnmju123

    zhnmju123 - 2013-06-06

    Meanwhile I've fiddled with subscriptions, so all the duplicate/not received emails after this may be attributed to my changes.

    But I can say that at the time I received this email:

    I hadn't touched subsciptions, and this ticked, 1219, was only subscribed to my "zhnmju123" account, but not to "zenju". So I would have expected 1 email, but got two.

    The other issue of not getting the notification email I mentioned, could indeed be due to me changing subscriptions, this was within the time frame where I changed settings.

    Also I again didn't receive an email for your last replies. But meanwhile I've removed notifications from 1219 from my "zhnmju123" account and registered for "zenju".
    But you changed visibility to "private", so "zenju" cannot access this ticket. I assume this is also the reason why account "zenju" did not get a notification.

    So all in all, some email behavior can be explained, another part is unclear, and could be attributed to me changing settings, and there is only one issue, that looks problematic to me - that is the duplicate email before I changed notification settings.
    I'm not sure if there is still enough data to conduct a useful investigation at this point.

    But with regards to the other duplicate emails that I got for my project, this was indeed caused by double registration, and this has been resolved by your hint. So thanks again! I think you can close this ticket, until I can come up with some more useful and hard evidence of email misbehavior.

     
  • Anonymous - 2013-06-06
    • status: pending --> fixed
    • private: Yes --> No
     
  • Anonymous - 2013-06-06

    Okay, sounds good. As I stated earlier, if you are truly getting duplicate emails, it would be best to provide the full emails including the full email headers (very important). Please log a new ticket if you run into that.

    Regards,
    Chris Tsai, SourceForge.net Support

     

Log in to post a comment.