Support Service Levels

SourceForge.net Support Service Levels

SourceForge.net provides hosting for Open Source software development projects. SourceForge.net staff provide support for the SourceForge.net site to hosted projects and project end-users (e.g. downloaders). We aim to respond to support tickets and emails within 2 business days.

The SourceForge.net team is geographically-distributed, and provides emergency coverage (e.g. service down conditions) on a 24x7 basis.

Weekend and Holiday Coverage

Weekend coverage applies during US weekend hours.

SourceForge.net is a US-based site; SourceForge.net staff observes US holidays.

SourceForge.net staff maintain a watchful eye over the SourceForge.net site and services during holiday breaks through the use of automated monitoring and periodic manual checks.

Users encountering issues with the SourceForge.net site or services during one of our scheduled holiday coverage windows should continue to report the issue as normal. SourceForge.net staff periodically review the incoming Support Request queue during holidays and will take action on issues deemed to be of a critical nature (e.g. a service outage). All non-urgent issues will be deferred for handling after the holiday coverage window.

How to Get Help

Site Documentation is provided as a self-help resource. SourceForge.net staff keep this documentation up-to-date as the SourceForge.net site interface and services change.

Support for the site is predominantly provided by support tickets. Tickets will receive initial review within two business days.


Related

Documentation: Contact Us
Documentation: Docs Home
Documentation: ToC