Support Service Levels Support Service Levels provides hosting for Open Source software development projects. staff provide support for the site to hosted projects and project end-users (e.g. downloaders). We aim to respond to support tickets and emails within 2 business days.

The team is geographically-distributed, and provides emergency coverage (e.g. service down conditions) on a 24x7 basis.

Weekend and Holiday Coverage

Weekend coverage applies during US weekend hours. is a US-based site; staff observes US holidays. staff maintain a watchful eye over the site and services during holiday breaks through the use of automated monitoring and periodic manual checks.

Users encountering issues with the site or services during one of our scheduled holiday coverage windows should continue to report the issue as normal. staff periodically review the incoming Support Request queue during holidays and will take action on issues deemed to be of a critical nature (e.g. a service outage). All non-urgent issues will be deferred for handling after the holiday coverage window.

How to Get Help

Site Documentation is provided as a self-help resource. staff keep this documentation up-to-date as the site interface and services change.

Support for the site is predominantly provided by support tickets. Tickets will receive initial review within two business days.


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