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#468 Crash: Output to audio interface (Audient iD4)

open
nobody
type: bug (15)
2021-09-25
2021-03-04
Anonymous
No

Originally created by: pashashocky

Disclaimer:

  • [x] I have checked for a similar issue and sure it hasn't been reported before.

Describe the bug
eqMac crashes when output is a USB audio interface

Steps to Reproduce
I use an audient iD4, and i haven't been able to play anything to it thorugh eqMac

Expected behaviour
Output sound switches to play through my audient iD4

Setup information:

  • Audio device used for playback: Audient iD4
  • Audio transmission interface: USB 3.0 or USB-C
  • macOS Version: 11.2.2 (20D80)
  • eqMac Version: latest v0.3.7

Additional information
Happy to do a debugging session with someone, everything else works 'nearly perfectly'.

Discussion

  • Anonymous

    Anonymous - 2021-03-06

    Originally posted by: KONSTANTINDEV1

    Having this issue too with my usb scarlet interface once selecting the output on eqmac

     
  • Anonymous

    Anonymous - 2021-03-06

    Originally posted by: pashashocky

    Great that it's not just me, would love for this to be fixed as I simply got too used how awesome eqMac is!

     
  • Anonymous

    Anonymous - 2021-03-15

    Originally posted by: jaszopa

    +1 App is unusable for me. It installs ok on M1 MBP 13", and recognizes the iD22 but attempting to switch to it causes the app to crash.

     
  • Anonymous

    Anonymous - 2021-03-23

    Originally posted by: jasperdunn

    Having this issue when selecting my Focusrite Clarett interface.

     
  • Anonymous

    Anonymous - 2021-03-24

    Originally posted by: pashashocky

    Hey @nodeful - would be great to hear your thoughts on whether this is a relatively easy or complicated fix? Can we help out in any way?

     
  • Anonymous

    Anonymous - 2021-03-24

    Originally posted by: nodeful

    Haven't looked into this (and most issues tbh) at all in the last couple months. Been focusing on developing some paid features for eqMac to make it a more sustainable project. I will be triaging all issues very soon! Sorry for the delays

     
  • Anonymous

    Anonymous - 2021-03-24

    Originally posted by: nodeful

    Would be great to get a crash report and a screenshot from Audio MIDI Setup.app with your device selected (so I can see what kind of channels/sample rates your device is running)

     
  • Anonymous

    Anonymous - 2021-03-24

    Originally posted by: nodeful

    Hmm seems to be that there are no Output channels at all 🤔

     
  • Anonymous

    Anonymous - 2021-03-24

    Originally posted by: nodeful

    Or no says 4 channels. Wilk take a look more thoroughly when I get a chance

     
  • Anonymous

    Anonymous - 2021-03-24

    Originally posted by: pashashocky

    Or no says 4 channels. Wilk take a look more thoroughly when I get a chance

    Thank you! Would really appreciate this being fixed!

     
  • Anonymous

    Anonymous - 2021-04-05

    Originally posted by: pashashocky

    @nodeful - any luck? let me know if you want to get online sometime to debug together? Thank you :)

     
  • Anonymous

    Anonymous - 2021-04-24

    Originally posted by: jbgbrt

    It crashes also for me with MOTU M4. I have their drivers installed as well.
    Attached the crash log.
    MOTU M4 crash.txt (github.com)

     
  • Anonymous

    Anonymous - 2021-06-02

    Originally posted by: nodeful

    I am triaging & trying to fix all open issues before release of eqMac v1.0.0. Excuse the wait.
    Could be related to [#352] or [#431]
    From the screenshot you posted seems like all channels don't have any software volume controls, including Master channel.
    Could be related to that, but to debug I would need to get some USB Audio device with hardware volume control 🤔

     
  • Anonymous

    Anonymous - 2021-06-02

    Originally posted by: pashashocky

    @nodeful Happy to jump on a zoom call with you and do a debugging session if you want.

     
  • Anonymous

    Anonymous - 2021-06-25

    Originally posted by: nodeful

    Thanks for being patient with me.
    I have just released v1.0.0. You can download it here: https://github.com/bitgapp/eqMac/releases/tag/v1.0.0
    Or from the website: https://eqmac.app
    Could you please let me know if this issue is still present.
    Thanks again.

    Roman

     
  • Anonymous

    Anonymous - 2021-06-25

    Originally posted by: pashashocky

    It works for me! You are the boss! Thank you so much!
    Unrelated issue to this, but at least i know you'll see it - noticing that overdoing the gain at around 64Hz starts to significantly degrade the quality of sound. It's not a massive problem for me, possibly it's just that audio...

    Edit: Also noticing that audio is louder when being played through eqMac than without it, this is with boost disabled and 100% volume.

    Edit 2: Looks like the louder volume happens because Apple music switches from dolby atmos to no atmos just lossless.

     
  • Anonymous

    Anonymous - 2021-06-25

    Originally posted by: jasperdunn

    Fantastic work Roman, I'll definitely consider upgrading to pro, it seems
    very stable so far. Small feature request here, can we have the ability to
    double click the volume to reset it to 100? Or enter in values manually?

    On Sat, Jun 26, 2021 at 12:16 AM Pash @.***> wrote:

    It works for me! You are the boss! Thank you so much!
    Unrelated issue to this, but at least i know you'll see it - noticing that
    overdoing the gain at around 64Hz starts to significantly degrade the
    quality of sound. It's not a massive problem for me, possibly it's just
    that audio...


    You are receiving this because you commented.
    Reply to this email directly, view it on GitHub
    https://github.com/bitgapp/eqMac/issues/468#issuecomment-868532878, or
    unsubscribe
    https://github.com/notifications/unsubscribe-auth/AGKV5UKYZVK6USHEKGOJ463TUSFVJANCNFSM4YUFKITQ
    .

     
  • Anonymous

    Anonymous - 2021-06-25

    Originally posted by: nodeful

    Thank you guys :) Glad to provide the service.
    @pashashocky Regarding the quality degradation, usually decreasing the global gain and increasing the Overall Volume to compensate helps!
    Regarding Atmos and generally 5.1 surround sound setups for now it's not possible, would have to do a complete driver rewrite to support that, but it might come in the future!
    @jasperdunn Regarding double clicking to reset volume to 100%, I'm afraid someone might missclick and go from 5% volume straight to a 100 :D that would not be a pleasant experience. Maybe going from over 100% (so like when you apply boost) down to 100% would be better.

     
  • Anonymous

    Anonymous - 2021-09-25

    Originally posted by: domoritz

    I am still seeing crashes with the Motu M2. I just sent a crash report via the app. @jbgbrt are you seeing this problem as well? Version 1.2.0 and driver 1.2.3 on M1 MacBook Pro.

     

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