I'd like to be able to get a list of issues by status
(e.g., all not closed or all waiting on tech or all
waiting on client) to be able to do systematic
follow-up with the client or tech. Even a csv file
which lists problem description, date opened, and
status would be good.
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This is basically a new kind of report. Should we consider breaking out the
reporting functionality into several different kinds?
Dustin
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I've added patch 1429108, which provides 4 additional reports:
-- tickets by status
-- tickets by category
-- tickets by product
-- tickets by severity.
It also provides for an export in either csv or Excel format.
Tim