Thunderbird crashes by responding

OpenPGP addon for Mozilla Thunderbird

Brought to you by: pbrunschwig

Thunderbird crashes by responding

Forum: Enigmail Support

Creator: koffie

Created: 2020-01-04

Updated: 2020-01-18

koffie - 2020-01-04

I tested adele on ubuntu.
When i try to answer, i cant find a button on the email to import adeles public key,
for encryption the message.
But the public key is inside the open key box. If i go on the menu then thunderbird crashes
Thunderbird crashes always if i open a answer window and go on the enigma menu on my screen.
Whats wrong here?

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Patrick Brunschwig - 2020-01-05

This looks like a bug in Thunderbird. Does Thunderbird not crash if you open any other menu (for example Tools, or Edit) in the answer window?

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

koffie - 2020-01-05

Hi,
no it doesnt. Thunderbird works fine. Its happens just in time, when i go to
answer. When i open the reply window and activate the menu then the crash happens.
There is no fail on other menus and no fail totally without the reply window.
Thanks for your fast answer. After the crash i get a crash window from thunderbird with
some messages in there. I have copied that in a txt-file in this attachement.

Thunderbird-Crash-koffie- att- gmx-net

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Patrick Brunschwig - 2020-01-05

Please first upgrade to Enigmail 2.1.5 (you seem to still use Enigmail 2.1.2, which contains a number of known issues).

Then, submit the crash to Mozilla and let me know the crash ID. I'll have to check with the Thunderbird people what's going on and why.

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

koffie - 2020-01-10

Hi,
Enigmail has been upgraded to (Running Enigmail version 2.1.5 (20191231-1524)
Where I can find the crash ID.
I have submitted the whole thunderbird crash report.

Mozilla crash report---Thunderbird crash report 10.01.2020

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

koffie - 2020-01-10

Hi,
Enigmail has been upgraded to (Running Enigmail version 2.1.5 (20191231-1524)
Where I can find the crash ID.
I have submitted the whole thunderbird crash report.

Mozilla crash report---Thunderbird crash report 10.01.2020

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Patrick Brunschwig - 2020-01-10

The crash IDs are available via Menu Help -> Troubeshooting Information.

Search for Crash in the window that opens.

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Patrick Brunschwig - 2020-01-10

The report data you attached does provide enough information to identify the crash.

But I see in the report file that you're using the addon "Messaging Menu" which integrates Thunderbird into the Ubuntu Unity Desktop. I suspect that this is the source of the problem - and that's not part of Thunderbird, nor Enigmail.

Please try what happens if you disable that add-on.

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

koffie - 2020-01-10

Here comes the crash ID
bp-ee4cc7b4-afa0-40b3-8712-931a80200110

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

koffie - 2020-01-10

"...Please try what happens if you disable that add-on..."
I am not able to disable that add on. I cant find it.
Where is it???

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

koffie - 2020-01-10

https://sourceforge.net/p/enigmail/forum/support/thread/fa72765310/#ffa6

"...Please try what happens if you disable that add-on..."
-I am not able to disable that add on. I cant find it.
Where is it???
Enigmail is listed as an extension in firefox. The
version there is 2.1.2 . What happens here when i try to
encrypt my emails?

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

koffie - 2020-01-15

Thunderbird crashes during responding

We were in dialog whole time with the problem thunder-Enigmail.
Thunderbird crashes when I give answer and try to open Enigmail.

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Patrick Brunschwig - 2020-01-15

I'm sorry, but I was busy with other stuff - Enigmail is not my job.

I checked the crash report, and as far as I can tell, this is an Ubuntu-specific crash. I would report this on the Ubuntu bugtracker.

I don't understand what you wrote:

Enigmail is listed as an extension in firefox.

That's not possible - Enigmail is a Thunderbird extension.

The version there is 2.1.2 . What happens here when i try to encrypt my emails?

What is your question here? Do you know how encryption works?

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

koffie - 2020-01-18

"...The report data you attached does provide enough information to identify the crash.

But I see in the report file that you're using the addon "Messaging Menu" which integrates Thunderbird into the Ubuntu Unity Desktop. I suspect that this is the source of the problem - and that's not part of Thunderbird, nor Enigmail.
Please try what happens if you disable that add-on..."

Where i can find and how can i deactivate this addon.?
The only active addon In thunderbird is enigmail.

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Patrick Brunschwig - 2020-01-18

I don't use Ubuntu - I can only guess. If it's not visible in the addons then you may need to uninstall it via the Ubuntu package manager. But as I said - I suggest you rais such questions on the Ubuntu Forums or bugtracker.

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Olav Seyfarth - 2020-01-18

It depends on the desktop environment (Gnome, KDE, Cinnamon, etc.), not Distribution (Ubuntu, Arch, etc.) Assuming Gnome:
https://askubuntu.com/questions/293328/how-to-remove-messaging-menu-and-unity-launcher-integration-from-thunderbird#293355
I'd rather mv than rm, but you should also be able to switch it off temporarily using https://extensions.gnome.org/

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Patrick Brunschwig - 2020-01-18

The crash report says:
_Ubuntu 18.04.3 LTSFP(D00-L1100-W00000000-T000) WR? WR- OMTP? OMTP+3 _

Furthermore, the crash report mentions the addon messagingmenumozilla.com. I searched for that and it serves to integrate Thunderbird into the Unity desktop.

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

koffie - 2020-01-18

Thanks to you both Olav and Patrick.
Hope i get it with the new desktop.

If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Log in to post a comment.