#669 settings exported from linux enigmail cannot importon mac enigmail

[David Beecher]

Hello,

When I export my settings from engimail on thunderbird engimail linux (latest versions of enigmail and gnupg2 and thunderbird) I cannot import the into the Mac version of thunderbird engimail. When I pick the zip file and say open, it says there was an error. The purpose of IMAP is to support multiple clients. I need this to work on both desktop,phone, and my 3 working systems.... Thoughts?

I have verified the integrity of the zip file and contents and can open it with the mac zip tools.

[Patrick Brunschwig]

Can you please retry the import on Mac OS X and then create a debug log file?

See http://www.enigmail.net/index.php/en/faq-en?view=topic&id=15 for creating a debug log file.

[David Beecher]

Patrick,

Thanks for the help. Here you go. It's all there. The retry was on
1/9 so that's near the end of the log.

David

--

David Beecher, President and CEO
702.726.9660 x8101

TekOps, Inc. http://www.tekops.com

http://www.tekops.com We solve SoHo business needs!
We bring enterprise solutions to SoHo business
Websites, Email, Telephone Integration, CRM, Helpdesk, Intranet, and more
/This email may contain data that is confidential, proprietary or
"non-public personal infromation," as that term is defined in the
Gramm-Leach-Bliley Act (collectively, "Confidential Information"). The
Confidential Information is disclosed conditioned upon your agreement
that you will treat it confidentially and in accordance with applicable
law, ensure that such data is nto used or disclosed except for the
limited purpose for which it's being provided and will ntoify and
cooperate with us regarding any requested or unauthorized disclosure or
use of any Confidential Information. By accepting and reviewing the
Confidential Information you agree to indemnify us against any losses or
expenses, including attorney's fees that we may incur as a result of any
unauthorized use or disclosure of this data due to your acts or
omissions. If a party other than the intended recipient receives this
e-mail you are requested to instantly notify us of the erroneous
delivery and return to us all dat so delivered./

On 1/9/17 12:51 AM, Patrick Brunschwig wrote:

Can you please retry the import on Mac OS X and then create a debug
log file?

See http://www.enigmail.net/index.php/en/faq-en?view=topic&id=15 for
creating a debug log file.

---

[bugs:#669] https://sourceforge.net/p/enigmail/bugs/669/ settings
exported from linux enigmail cannot importon mac enigmail

Status: open
Created: Sun Jan 08, 2017 10:42 PM UTC by David Beecher
Last Updated: Sun Jan 08, 2017 10:42 PM UTC
Owner: nobody

Hello,

When I export my settings from engimail on thunderbird engimail linux
(latest versions of enigmail and gnupg2 and thunderbird) I cannot
import the into the Mac version of thunderbird engimail. When I pick
the zip file and say open, it says there was an error. The purpose of
IMAP is to support multiple clients. I need this to work on both
desktop,phone, and my 3 working systems.... Thoughts?

I have verified the integrity of the zip file and contents and can
open it with the mac zip tools.

---

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https://sourceforge.net/p/enigmail/bugs/669/

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[Patrick Brunschwig]

I'm sorry, but I cannot find any log file. As far as I know, you need to upload the log file to the bug report; you cannot send it by replying to the bug mail.

[David Beecher]

Hello,
Thank you for the followup. I am logged into sourceforge and adding it to this reply with the sourceforge "add attachments" link.
Thanks,
David

[Patrick Brunschwig]

When you pick the file and Enigmail says there was an error - what does it say precisely? I can see in the log that the import was started, but nothing else.

[David Beecher]

Here's the process:

1. launch thunderbird
2. go to enigmail menu
3. select "preferences"
4. inside preferences select "Backup/Restore" at the top right
5. Click on the button "Restore Settings and Keys"
6. Click on "Browse" and select the "Enigmail-export.zip" file and
   click "CONTINUE".

The instant I click continue it puts a message directly under the
filenamefiled-and-browse-button that says:

"An error occurred during importing.  Your settings could not be
applied."

Nothing else. The dialog doesn't go away or anything. I can click
"CONTINUE" again and it does the same thing.

I have verified the integrity of the .zip file.

I even tried unzipping to a folder and selecting that folder but it
would not do it.

Thanks,

David

On 01/11/2017 12:21 AM, Patrick Brunschwig wrote:

When you pick the file and Enigmail says there was an error - what
does it say precisely? I can see in the log that the import was
started, but nothing else.

---

[bugs:#669] https://sourceforge.net/p/enigmail/bugs/669/ settings
exported from linux enigmail cannot importon mac enigmail

Status: open
Created: Sun Jan 08, 2017 10:42 PM UTC by David Beecher
Last Updated: Wed Jan 11, 2017 06:51 AM UTC
Owner: nobody

Hello,

When I export my settings from engimail on thunderbird engimail linux
(latest versions of enigmail and gnupg2 and thunderbird) I cannot
import the into the Mac version of thunderbird engimail. When I pick
the zip file and say open, it says there was an error. The purpose of
IMAP is to support multiple clients. I need this to work on both
desktop,phone, and my 3 working systems.... Thoughts?

I have verified the integrity of the zip file and contents and can
open it with the mac zip tools.

---

Sent from sourceforge.net because you indicated interest in
https://sourceforge.net/p/enigmail/bugs/669/

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https://sourceforge.net/auth/subscriptions/

--

David Beecher, President and CEO
702.726.9660 x8101

TekOps, Inc. http://www.tekops.com

http://www.tekops.com We solve SoHo business needs!
We bring enterprise solutions to SoHo business
Websites, Email, Telephone Integration, CRM, Helpdesk, Intranet, and more
/This email may contain data that is confidential, proprietary or
"non-public personal infromation," as that term is defined in the
Gramm-Leach-Bliley Act (collectively, "Confidential Information"). The
Confidential Information is disclosed conditioned upon your agreement
that you will treat it confidentially and in accordance with applicable
law, ensure that such data is nto used or disclosed except for the
limited purpose for which it's being provided and will ntoify and
cooperate with us regarding any requested or unauthorized disclosure or
use of any Confidential Information. By accepting and reviewing the
Confidential Information you agree to indemnify us against any losses or
expenses, including attorney's fees that we may incur as a result of any
unauthorized use or disclosure of this data due to your acts or
omissions. If a party other than the intended recipient receives this
e-mail you are requested to instantly notify us of the erroneous
delivery and return to us all dat so delivered./

[Ludwig Hügelschäfer]

David, are there any error messages in the Thunderbird Error Console (Tools -> Error Console)? Please check before and after trying to import.

[David Beecher]

I will upload to the ticket:

Thanks,

David

--

David Beecher, President and CEO
702.726.9660 x8101

TekOps, Inc. http://www.tekops.com

http://www.tekops.com We solve SoHo business needs!
We bring enterprise solutions to SoHo business
Websites, Email, Telephone Integration, CRM, Helpdesk, Intranet, and more
/This email may contain data that is confidential, proprietary or
"non-public personal infromation," as that term is defined in the
Gramm-Leach-Bliley Act (collectively, "Confidential Information"). The
Confidential Information is disclosed conditioned upon your agreement
that you will treat it confidentially and in accordance with applicable
law, ensure that such data is nto used or disclosed except for the
limited purpose for which it's being provided and will ntoify and
cooperate with us regarding any requested or unauthorized disclosure or
use of any Confidential Information. By accepting and reviewing the
Confidential Information you agree to indemnify us against any losses or
expenses, including attorney's fees that we may incur as a result of any
unauthorized use or disclosure of this data due to your acts or
omissions. If a party other than the intended recipient receives this
e-mail you are requested to instantly notify us of the erroneous
delivery and return to us all dat so delivered./

On 1/11/17 1:40 PM, "Ludwig Hügelschäfer" wrote:

David, are there any error messages in the Thunderbird Error Console
(Tools -> Error Console)? Please check before and after trying to import.

---

[bugs:#669] https://sourceforge.net/p/enigmail/bugs/669/ settings
exported from linux enigmail cannot importon mac enigmail

Status: open
Created: Sun Jan 08, 2017 10:42 PM UTC by David Beecher
Last Updated: Wed Jan 11, 2017 07:21 AM UTC
Owner: nobody

Hello,

When I export my settings from engimail on thunderbird engimail linux
(latest versions of enigmail and gnupg2 and thunderbird) I cannot
import the into the Mac version of thunderbird engimail. When I pick
the zip file and say open, it says there was an error. The purpose of
IMAP is to support multiple clients. I need this to work on both
desktop,phone, and my 3 working systems.... Thoughts?

I have verified the integrity of the zip file and contents and can
open it with the mac zip tools.

---

Sent from sourceforge.net because you indicated interest in
https://sourceforge.net/p/enigmail/bugs/669/

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https://sourceforge.net/auth/subscriptions/

[David Beecher]

I took a screen capture of the error dialog.

Thanks,
David

[Patrick Brunschwig]

Unfortunately Enigmail 1.9.6 does not contain enough debugging output to at find out where the process breaks. I added some more debugging output and created a new build. Can you please install the following build on Mac OS X (the only changes compared to the official 1.9.6.1 release are the debugging infos for the import of settings):
http://enigmail.net/download/nightly/enigmail-nightly-enigmail-1.9-branch-all.xpi

After installation (and restarting Thunderbird), can you please retry the import and then upload a new debug log file?

[David Beecher]

I have to head to bed right now, but I will get this done first thing
and send you the info. Thank you so much for the help.

David

--

David Beecher, President and CEO
702.726.9660 x8101

TekOps, Inc. http://www.tekops.com

http://www.tekops.com We solve SoHo business needs!
We bring enterprise solutions to SoHo business
Websites, Email, Telephone Integration, CRM, Helpdesk, Intranet, and more
/This email may contain data that is confidential, proprietary or
"non-public personal infromation," as that term is defined in the
Gramm-Leach-Bliley Act (collectively, "Confidential Information"). The
Confidential Information is disclosed conditioned upon your agreement
that you will treat it confidentially and in accordance with applicable
law, ensure that such data is nto used or disclosed except for the
limited purpose for which it's being provided and will ntoify and
cooperate with us regarding any requested or unauthorized disclosure or
use of any Confidential Information. By accepting and reviewing the
Confidential Information you agree to indemnify us against any losses or
expenses, including attorney's fees that we may incur as a result of any
unauthorized use or disclosure of this data due to your acts or
omissions. If a party other than the intended recipient receives this
e-mail you are requested to instantly notify us of the erroneous
delivery and return to us all dat so delivered./

On 1/12/17 1:08 AM, Patrick Brunschwig wrote:

Unfortunately Enigmail 1.9.6 does not contain enough debugging output
to at find out where the process breaks. I added some more debugging
output and created a new build. Can you please install the following
build on Mac OS X (the only changes compared to the official 1.9.6.1
release are the debugging infos for the import of settings):
http://enigmail.net/download/nightly/enigmail-nightly-enigmail-1.9-branch-all.xpi

After installation (and restarting Thunderbird), can you please retry
the import and then upload a new debug log file?

---

[bugs:#669] https://sourceforge.net/p/enigmail/bugs/669/ settings
exported from linux enigmail cannot importon mac enigmail

Status: open
Created: Sun Jan 08, 2017 10:42 PM UTC by David Beecher
Last Updated: Thu Jan 12, 2017 07:51 AM UTC
Owner: nobody

Hello,

When I export my settings from engimail on thunderbird engimail linux
(latest versions of enigmail and gnupg2 and thunderbird) I cannot
import the into the Mac version of thunderbird engimail. When I pick
the zip file and say open, it says there was an error. The purpose of
IMAP is to support multiple clients. I need this to work on both
desktop,phone, and my 3 working systems.... Thoughts?

I have verified the integrity of the zip file and contents and can
open it with the mac zip tools.

---

Sent from sourceforge.net because you indicated interest in
https://sourceforge.net/p/enigmail/bugs/669/

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https://sourceforge.net/auth/subscriptions/

[David Beecher]

Hello,

Sorry to take so long to get this done. I got overtaken by events.

So I removed the old enigmail and restarted, then installed this version
and restarted Thunderbird.

Then I tried to do the import. Same behavior as before, but the
Thunderbird Error Console reported NO errors (I cleared it before doing
the test) and when I went to check it, no new errors (not errors at all)
were shown.

I will upload the "log" to the ticket. Also, the enigmail console
looked like this:

Initializing Enigmail service ...
EnigmailAgentPath=/usr/local/bin/gpg

enigmail> /usr/local/bin/gpg --version --version --batch --no-tty --charset utf-8 --display-charset utf-8
gpg (GnuPG/MacGPG2) 2.0.30
libgcrypt 1.6.6
Copyright (C) 2015 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later http://gnu.org/licenses/gpl.html
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law.

Home: ~/.gnupg
Supported algorithms:
Pubkey: RSA, RSA, RSA, ELG, DSA
Cipher: IDEA, 3DES, CAST5, BLOWFISH, AES, AES192, AES256, TWOFISH,
CAMELLIA128, CAMELLIA192, CAMELLIA256
Hash: MD5, SHA1, RIPEMD160, SHA256, SHA384, SHA512, SHA224
Compression: Uncompressed, ZIP, ZLIB, BZIP2

Thanks,

David

--

David Beecher, President and CEO
702.726.9660 x8101

TekOps, Inc. http://www.tekops.com

http://www.tekops.com We solve SoHo business needs!
We bring enterprise solutions to SoHo business
Websites, Email, Telephone Integration, CRM, Helpdesk, Intranet, and more
/This email may contain data that is confidential, proprietary or
"non-public personal infromation," as that term is defined in the
Gramm-Leach-Bliley Act (collectively, "Confidential Information"). The
Confidential Information is disclosed conditioned upon your agreement
that you will treat it confidentially and in accordance with applicable
law, ensure that such data is nto used or disclosed except for the
limited purpose for which it's being provided and will ntoify and
cooperate with us regarding any requested or unauthorized disclosure or
use of any Confidential Information. By accepting and reviewing the
Confidential Information you agree to indemnify us against any losses or
expenses, including attorney's fees that we may incur as a result of any
unauthorized use or disclosure of this data due to your acts or
omissions. If a party other than the intended recipient receives this
e-mail you are requested to instantly notify us of the erroneous
delivery and return to us all dat so delivered./

On 1/12/17 1:32 AM, David Beecher wrote:

I have to head to bed right now, but I will get this done first thing
and send you the info. Thank you so much for the help.

David

--

/David Beecher, President and CEO
702.726.9660 x8101/

TekOps, Inc. http://www.tekops.com

http://www.tekops.com We solve SoHo business needs!
We bring enterprise solutions to SoHo business
Websites, Email, Telephone Integration, CRM, Helpdesk, Intranet, and more
/This email may contain data that is confidential, proprietary or
"non-public personal infromation," as that term is defined in the
Gramm-Leach-Bliley Act (collectively, "Confidential Information"). The
Confidential Information is disclosed conditioned upon your agreement
that you will treat it confidentially and in accordance with applicable
law, ensure that such data is nto used or disclosed except for the
limited purpose for which it's being provided and will ntoify and
cooperate with us regarding any requested or unauthorized disclosure or
use of any Confidential Information. By accepting and reviewing the
Confidential Information you agree to indemnify us against any losses or
expenses, including attorney's fees that we may incur as a result of any
unauthorized use or disclosure of this data due to your acts or
omissions. If a party other than the intended recipient receives this
e-mail you are requested to instantly notify us of the erroneous
delivery and return to us all dat so delivered./

On 1/12/17 1:08 AM, Patrick Brunschwig wrote:

Unfortunately Enigmail 1.9.6 does not contain enough debugging output
to at find out where the process breaks. I added some more debugging
output and created a new build. Can you please install the following
build on Mac OS X (the only changes compared to the official 1.9.6.1
release are the debugging infos for the import of settings):
http://enigmail.net/download/nightly/enigmail-nightly-enigmail-1.9-branch-all.xpi

After installation (and restarting Thunderbird), can you please retry
the import and then upload a new debug log file?

------------------------------------------------------------------------

/[bugs:#669] <https://sourceforge.net/p/enigmail/bugs/669/>
https://sourceforge.net/p/enigmail/bugs/669/ settings
exported from linux enigmail cannot importon mac enigmail/

/Status:/ open
/Created:/ Sun Jan 08, 2017 10:42 PM UTC by David Beecher
/Last Updated:/ Thu Jan 12, 2017 07:51 AM UTC
/Owner:/ nobody

Hello,

When I export my settings from engimail on thunderbird engimail linux
(latest versions of enigmail and gnupg2 and thunderbird) I cannot
import the into the Mac version of thunderbird engimail. When I pick
the zip file and say open, it says there was an error. The purpose of
IMAP is to support multiple clients. I need this to work on both
desktop,phone, and my 3 working systems.... Thoughts?

I have verified the integrity of the zip file and contents and can
open it with the mac zip tools.

------------------------------------------------------------------------

Sent from sourceforge.net because you indicated interest in
https://sourceforge.net/p/enigmail/bugs/669/

To unsubscribe from further messages, please visit
https://sourceforge.net/auth/subscriptions/

---

[bugs:#669] https://sourceforge.net/p/enigmail/bugs/669/ settings
exported from linux enigmail cannot importon mac enigmail

Status: open
Created: Sun Jan 08, 2017 10:42 PM UTC by David Beecher
Last Updated: Thu Jan 12, 2017 08:08 AM UTC
Owner: nobody

Hello,

When I export my settings from engimail on thunderbird engimail linux
(latest versions of enigmail and gnupg2 and thunderbird) I cannot
import the into the Mac version of thunderbird engimail. When I pick
the zip file and say open, it says there was an error. The purpose of
IMAP is to support multiple clients. I need this to work on both
desktop,phone, and my 3 working systems.... Thoughts?

I have verified the integrity of the zip file and contents and can
open it with the mac zip tools.

---

Sent from sourceforge.net because you indicated interest in
https://sourceforge.net/p/enigmail/bugs/669/

To unsubscribe from further messages, please visit
https://sourceforge.net/auth/subscriptions/

[David Beecher]

Here's the log file with the "debug" version of enigmail installed on my Mac (attached).

[Patrick Brunschwig]

OK, we're getting a little closer. I can see what went wrong.

To fix this, I'd like to setup my environment exactly like yours. Which version of GPGTools did you install?

[David Beecher]

gpg key manager: Version 1.3.2 (1245)
gpgsuite 2016.10 (newest version available)

[Patrick Brunschwig]

I think I found the problem. I created a new test version that should fix the issue:
http://enigmail.net/download/nightly/enigmail-nightly-enigmail-1.9-branch-all.xpi

Can you please let me know if the import now works OK?

[David Beecher]

I am downloading it now and will let you know what happens. Thank you!

[David Beecher]

No go. I've included the enigmail debug log and the thunderbird error console output

[David Beecher]

and the error console from thunderbird

[David Beecher]

Is it a problem because the gpghome directory is not defined on the linux version and so you get this error:

2017-01-14 00:44:02.545 [DEBUG] enigmailSetupWizard.js: importSettings
2017-01-14 00:44:02.546 [DEBUG] enigmailSetupWizard.js: importSettings - ensureGpgHomeDir() failed with no gpghome dir
undefined

Thanks,
David

[Patrick Brunschwig]

Sorry, my error - I didn't merge the change correctly from the development branch to the 1.9-branch. In any case - the undefined gpghome dir is indeed the problem.

Please try again downloading a new version from http://enigmail.net/download/nightly/enigmail-nightly-enigmail-1.9-branch-all.xpi

[David Beecher]

Patrick,

Good news. Works like a charm.

Thank you sooo much.

David

--

David Beecher, President and CEO
702.726.9660 x8101

TekOps, Inc. http://www.tekops.com

http://www.tekops.com We solve SoHo business needs!
We bring enterprise solutions to SoHo business
Websites, Email, Telephone Integration, CRM, Helpdesk, Intranet, and more
/This email may contain data that is confidential, proprietary or
"non-public personal infromation," as that term is defined in the
Gramm-Leach-Bliley Act (collectively, "Confidential Information"). The
Confidential Information is disclosed conditioned upon your agreement
that you will treat it confidentially and in accordance with applicable
law, ensure that such data is nto used or disclosed except for the
limited purpose for which it's being provided and will ntoify and
cooperate with us regarding any requested or unauthorized disclosure or
use of any Confidential Information. By accepting and reviewing the
Confidential Information you agree to indemnify us against any losses or
expenses, including attorney's fees that we may incur as a result of any
unauthorized use or disclosure of this data due to your acts or
omissions. If a party other than the intended recipient receives this
e-mail you are requested to instantly notify us of the erroneous
delivery and return to us all dat so delivered./

On 1/14/17 3:16 AM, Patrick Brunschwig wrote:

Sorry, my error - I didn't merge the change correctly from the
development branch to the 1.9-branch. In any case - the undefined
gpghome dir is indeed the problem.

Please try again downloading a new version from
http://enigmail.net/download/nightly/enigmail-nightly-enigmail-1.9-branch-all.xpi

---

[bugs:#669] https://sourceforge.net/p/enigmail/bugs/669/ settings
exported from linux enigmail cannot importon mac enigmail

Status: open
Created: Sun Jan 08, 2017 10:42 PM UTC by David Beecher
Last Updated: Sat Jan 14, 2017 07:47 AM UTC
Owner: nobody

Hello,

When I export my settings from engimail on thunderbird engimail linux
(latest versions of enigmail and gnupg2 and thunderbird) I cannot
import the into the Mac version of thunderbird engimail. When I pick
the zip file and say open, it says there was an error. The purpose of
IMAP is to support multiple clients. I need this to work on both
desktop,phone, and my 3 working systems.... Thoughts?

I have verified the integrity of the zip file and contents and can
open it with the mac zip tools.

---

Sent from sourceforge.net because you indicated interest in
https://sourceforge.net/p/enigmail/bugs/669/

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