I am having a problem where after installation and while trying to apply any credentials to the card. Windows 7 gets a critical error in lsass.exe and then restarts in 1 minute. I have even gotten one machine to write a self signed cert to the card but then crashed. Any idea what I can do to troubleshoot?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
What version of windows 7 do you have ? (x86, x64, professional, ultimate, ...)
Can is the brand of your smart card ?
What is the scenario to reproduce the problem ?
Did you :
- have a smart card with no certificate
- then use the wizard to create a certificate
- complete the wizard
- did the test at the end of the wizard complete ?
- is the credential showed on the windows login screen ?
- does it crash when you want to login this way ?
What you can do is :
apply the following registery patch which will enable tracing
reboot
run cmd.exe as admin (important)
cd c:\windows\system32\LogFiles\Wmi
dir
=> find the .etl file which match the time of the crash
tracerpt EIDCredentialProvider.etl.XXX -o %USERPROFILE%\Desktop\report.txt -of csv
=> post this file
What version of windows 7 do you have ? (x86, x64, professional, ultimate, ...)
We are using Windows 7 Ultmate RC1 (Evaluation build 7100) both x86 and x64. The 64 bit are Microsoft Virtual Machines
is the brand of your smart card ?
We have tried Athena and Activ Identity cards
What is the scenario to reproduce the problem ?
Open your app in control panel > Tried to use preconfigured card >Made changes using the wizards to make all checks green > When we select the cert and click next We either get a blank popup or a popup that says Operation completed successfully and another popup saying there was a fatal error and computer will reboot or log off (on the TS machines). I alshat did not seem to tried to use a blank smart card and to work either.
Did you :
- have a smart card with no certificate
Yes
- then use the wizard to create a certificate
Yes
- complete the wizard
Yes
- did the test at the end of the wizard complete ?
No
- is the credential showed on the windows login screen ?
No
- does it crash when you want to login this way ?
Cannot log in with it because it does not put the cert on the card
What you can do is :
apply the following registery patch which will enable tracing
reboot
run as admin (important) with the most recent .etl file (or the file
before if it crashed)
tracerpt EIDCredentialProvider.etl.XXX -o
%USERPROFILE%\Desktop\report.txt -of csv
I tried to do this > Open cmd with "run as administrator" >paste rundll32 EIDAuthenticationPackage,DllEnableLogging and hit enter > reboot > I do not see the log files
=> this will give me some hint.
Then we'll try to reproduce it with the test program
(http://vincent.letoux.free.fr/EIDTest.exe)
(so your computer won't crash and I'll identify the failing component)
And I'll fix the bug.
Regards,
Vincent
Thanks again for your help. I would be happy to open a hared sessin with you to troubleshoot this issue. We could use crossloop or MS SharedView
2009/8/19 <gene@wardcentral.com>:
> I am having a problem where after installation and while trying to apply any
> credentials to the card. Windows 7 gets a critical error in lsass.exe and
> then restarts in 1 minute. I have even gotten one machine to write a self
> signed cert to the card but then crashed. Any idea what I can do to
> troubleshoot?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
rundll32 EIDAuthenticationPackage,DllEnableLogging doesn't work, that's why I copy/paste the reg file. (this command do the same than the reg file)
Reboot and then you should find etl files in c:\windows\system32\LogFiles\wmi
If the files are created, you can then run your scenario.
If I've a session, I'll do basically the same. (And I would be kicked off because of the reboot)
You can mail me how to take control if you want at vincent.letoux@gmail.com
In which country are you ? (I'm in Belgium)
Note : I encountered problem with Vmware and windows seven.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I've released a new version of eidauthenticate to fix the DllEnableLog issue.
I've tested today with : windows seven beta 32 bits + athena smart card (driver auto installed) and it was working.
Your log files are very important to be able to fix this issue.
Regards,
Vincent
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I am having a problem where after installation and while trying to apply any credentials to the card. Windows 7 gets a critical error in lsass.exe and then restarts in 1 minute. I have even gotten one machine to write a self signed cert to the card but then crashed. Any idea what I can do to troubleshoot?
What version of windows 7 do you have ? (x86, x64, professional, ultimate, ...)
Can is the brand of your smart card ?
What is the scenario to reproduce the problem ?
Did you :
- have a smart card with no certificate
- then use the wizard to create a certificate
- complete the wizard
- did the test at the end of the wizard complete ?
- is the credential showed on the windows login screen ?
- does it crash when you want to login this way ?
What you can do is :
apply the following registery patch which will enable tracing
reboot
run cmd.exe as admin (important)
cd c:\windows\system32\LogFiles\Wmi
dir
=> find the .etl file which match the time of the crash
tracerpt EIDCredentialProvider.etl.XXX -o %USERPROFILE%\Desktop\report.txt -of csv
=> post this file
Regards,
Vincent
Reg file
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WMI\Autologger\EIDCredentialProvider]
"Guid"="{B4866A0A-DB08-4835-A26F-414B46F3244C}"
"FileName"="C:\\Windows\\System32\\LogFiles\\WMI\\EIDCredentialProvider.etl"
"FileMax"=dword:00000008
"Start"=dword:00000001
"BufferSize"=dword:00000008
"FlushTimer"=dword:00000000
"MaximumBuffers"=dword:00000000
"MinimumBuffers"=dword:00000000
"ClockType"=dword:00000001
"MaxFileSize"=dword:00000064
"LogFileMode"=dword:00001300
"FileCounter"=dword:00000005
"Status"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WMI\Autologger\EIDCredentialProvider\{B4866A0A-DB08-4835-A26F-414B46F3244C}]
"Enabled"=dword:00000001
"EnableLevel"=dword:00000005
"EnableProperty"=dword:00000000
"MatchAllKeyword"=hex(b):00,00,00,00,00,00,00,00
"MatchAnyKeyword"=hex(b):00,00,00,00,00,00,00,00
"Status"=dword:00000000
What version of windows 7 do you have ? (x86, x64, professional, ultimate, ...)
We are using Windows 7 Ultmate RC1 (Evaluation build 7100) both x86 and x64. The 64 bit are Microsoft Virtual Machines
is the brand of your smart card ?
We have tried Athena and Activ Identity cards
What is the scenario to reproduce the problem ?
Open your app in control panel > Tried to use preconfigured card >Made changes using the wizards to make all checks green > When we select the cert and click next We either get a blank popup or a popup that says Operation completed successfully and another popup saying there was a fatal error and computer will reboot or log off (on the TS machines). I alshat did not seem to tried to use a blank smart card and to work either.
Did you :
- have a smart card with no certificate
Yes
- then use the wizard to create a certificate
Yes
- complete the wizard
Yes
- did the test at the end of the wizard complete ?
No
- is the credential showed on the windows login screen ?
No
- does it crash when you want to login this way ?
Cannot log in with it because it does not put the cert on the card
What you can do is :
apply the following registery patch which will enable tracing
reboot
run as admin (important) with the most recent .etl file (or the file
before if it crashed)
tracerpt EIDCredentialProvider.etl.XXX -o
%USERPROFILE%\Desktop\report.txt -of csv
I tried to do this > Open cmd with "run as administrator" >paste rundll32 EIDAuthenticationPackage,DllEnableLogging and hit enter > reboot > I do not see the log files
=> this will give me some hint.
Then we'll try to reproduce it with the test program
(http://vincent.letoux.free.fr/EIDTest.exe)
(so your computer won't crash and I'll identify the failing component)
And I'll fix the bug.
Regards,
Vincent
Thanks again for your help. I would be happy to open a hared sessin with you to troubleshoot this issue. We could use crossloop or MS SharedView
2009/8/19 <gene@wardcentral.com>:
> I am having a problem where after installation and while trying to apply any
> credentials to the card. Windows 7 gets a critical error in lsass.exe and
> then restarts in 1 minute. I have even gotten one machine to write a self
> signed cert to the card but then crashed. Any idea what I can do to
> troubleshoot?
rundll32 EIDAuthenticationPackage,DllEnableLogging doesn't work, that's why I copy/paste the reg file. (this command do the same than the reg file)
Reboot and then you should find etl files in c:\windows\system32\LogFiles\wmi
If the files are created, you can then run your scenario.
If I've a session, I'll do basically the same. (And I would be kicked off because of the reboot)
You can mail me how to take control if you want at vincent.letoux@gmail.com
In which country are you ? (I'm in Belgium)
Note : I encountered problem with Vmware and windows seven.
I've released a new version of eidauthenticate to fix the DllEnableLog issue.
I've tested today with : windows seven beta 32 bits + athena smart card (driver auto installed) and it was working.
Your log files are very important to be able to fix this issue.
Regards,
Vincent
Issue closed