Vontina Alexa - 2009-11-17

I have been trying to use this tutorial and cannot hear the audio at all - have you heard on anyone having this problem before? I could not find a reference to it in the forum. Additionally, I am having trouble with the closed caption - as I thought that would be the next best thing. However, the end of sentences are being skipped - so I am having to make my best guess at what might have been said. Any help or pointers would sure be appreciated.