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Installation problems

juan reyes
2019-07-12
2019-07-20
  • juan reyes

    juan reyes - 2019-07-12

    Hi! community, I just downloaded OpenDSS-G, but is not even openning it! I already tried the troubleshooting steps that was here on the discussion; like uninstall firebird, and firebird driver, but stills with the sale error! Help

     

    Last edit: juan reyes 2019-07-12
    • Davis Montenegro

      Hi,

      Check this video:

      https://www.youtube.com/watch?v=X2dMn7_hiRg

      There I explain how to solve this issue.

      Best regards

      Davis

       
      • juan reyes

        juan reyes - 2019-07-14

        Hi Davis, I appreciate your quick response, I already did all the troubleshotting steps that was on the video, unfortunately now I have another error. I have already rebooted my pc few times, also reinstall the firebird but the issue stills happening.

         
        • Davis Montenegro

          Hi,

          This is a very weird error, for some reason the database cannot run, it happened to a user a couple of months ago. The solution was to uninstall the database (just the database, not the ODBC or OpenDSS-G), and reinstall it in a different folder (in that case we install it in C:\Firebird), that solved the problem. When installing the database, you can change the destination folder.
          Please let me know how it goes.

          Best regards

          Davis

           
  • Hamed Shakouri

    Hamed Shakouri - 2019-07-12

    I also couldn't run the new version. The error is attached.

     
  • Hamed Shakouri

    Hamed Shakouri - 2019-07-12

    Probably it need restarting the computer.

     
    • Davis Montenegro

      Hello,

      Did it work?

      Best regards

      Davis

       
      • Hamed Shakouri

        Hamed Shakouri - 2019-07-13

        Hello Davis,
        Can you halp me reinstall the package?
        It doesn't install once again after that I uninstalled it.
        It keeps saying "This installation requires Windows 7 service pack 1 or later".
        What should be done?
        Thank you in advance,
        Hamed.

         
  • Hamed Shakouri

    Hamed Shakouri - 2019-07-13

    It opened after restarting.
    However, it seems that it has bugs.
    The Sourcebus disappers when defining a substation! I tried it several times.
    I tried reinstallation too, but this time it keeps saying:
    This installation needs Windows 7 service pack 1 or later!
    while I installed it once on my Wondows 10.

     
    • Davis Montenegro

      Hello,

      That's not a bug, a new bus remains visible until it gets connected to something, to see the buses and their names all the time just right click on the black screen and select show element names, that will bring them back.
      For the error you are getting right click on the installer and go to properties, there, select security and remove the compatibility option that is probably checked, that should solve the issue.
      Let me know how it works.

      Best regards

      Davis

       
      • Hamed Shakouri

        Hamed Shakouri - 2019-07-13

        Thanks a lot, Davis.
        I installed it and started working.
        Would you please tell me how to get rid of an error while defining a
        transformer just with the same specs in the manual page 3-12?
        The error scrn shot is attached.
        Regards,
        Hamed.

        On Fri, Jul 12, 2019 at 7:29 PM Davis Montenegro davismont@users.sourceforge.net wrote:

        Hello,

        That's not a bug, a new bus remains visible until it gets connected to
        something, to see the buses and their names all the time just right click
        on the black screen and select show element names, that will bring them
        back.
        For the error you are getting right click on the installer and go to
        properties, there, select security and remove the compatibility option that
        is probably checked, that should solve the issue.
        Let me know how it works.

        Best regards

        Davis

        Installation problems
        https://sourceforge.net/p/dssimpc/discussion/general/thread/b5285d6e0c/?limit=25#0d91/24bd


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        With Regards,

        Hamed Shakouri G.

         
        • Davis Montenegro

          Hi,

          Have you defined the substation first?

          Best regards

          Davis

           
  • Hamed Shakouri

    Hamed Shakouri - 2019-07-15

    Thank you again.

     

    Last edit: Hamed Shakouri 2019-07-15
    • Davis Montenegro

      Hi,

      Sure, look at the user manual page 44.

      Best regards

      Davis

       
  • juan reyes

    juan reyes - 2019-07-20

    Hi comunity! Thank you so much for everyone who helped me with this issue especially with Davis M.
    problem solved! the solution was install in C.

     

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