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From: Henry G. <gri...@os...> - 2008-05-30 12:25:13
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Hi All, We have just heard from subscribers that they are not able to log in. Further testing has revealed a set of functionality that doesn't make much sense to me. I'm hoping that you can help us diagnose it. If you would like to test the situation yourselves, please let me know and I can e-mail you a generic/testing user login to use. In overview, the login system is either working or not working as a result of a combination of browser and (physical) location. Here at the library, I can log in to the publication using both IE7 and Firefox. At home, I can log in using Firefox but not IE7. On both machines, the IP address is not within a valid range. Our users have not specified what browsers they are using, but are apparently attempting to log in from non-IP-range machines. Any insight y'all could provide would be much appreciated. Thanks, Henry -- Henry Griffy Program Coordinator, Documentation & Training Scholarly Resources Integration Dept The Ohio State University Libraries 600 Ackerman Rd. Columbus, OH 43202 Ph: 614-247-4663 Fx: 614-292-2015 |