[Dpubs-tech] log in difficulties

[Henry G. <gri...@os...>]

Hi All,

We have just heard from subscribers that they are not able to log in.
Further testing has revealed a set of functionality that doesn't make much
sense to me.  I'm hoping that you can help us diagnose it.  If you would
like to test the situation yourselves, please let me know and I can e-mail
you a generic/testing user login to use.

In overview, the login system is either working or not working as a result
of a combination of browser and (physical) location.  Here at the library, I
can log in to the publication using both IE7 and Firefox.  At home, I can
log in using Firefox but not IE7.  On both machines, the IP address is not
within a valid range.  Our users have not specified what browsers they are
using, but are apparently attempting to log in from non-IP-range machines.

Any insight y'all could provide would be much appreciated.

Thanks,
Henry

-- 
Henry Griffy
Program Coordinator, Documentation & Training
Scholarly Resources Integration Dept
The Ohio State University Libraries
600 Ackerman Rd.
Columbus, OH 43202
Ph: 614-247-4663
Fx: 614-292-2015