Recent changes to Known_Issues

Known_Issues modified by Kirti Chennareddy

Kirti Chennareddy — Tue, 30 Jul 2013 04:50:29 -0000

--- v4
+++ v5
@@ -2,34 +2,24 @@

 [TOC]

-## Failure normalising office documents
+## Failure opening normalised office documents using LibreOffice at QA step in PF stage.

 ### DPR Version

-5.0.x 
-
-The behaviour does not occur if DPR is installed using the DPSP Windows installer. 
+6.0.x

 ### Area/Action

-DPR - PF facility, normalisation step. 
+DPR - PF facility, QA step. 

 ### Description

-While attempting to normalise office documents in DPR-PF, an error is displayed. 
+Clicking on the Show in LibreOffice.org button on the viewer does not respond.

-The cause is a new installation OpenOffice. 
+The cause if LibreOffice running in headless mode during normalisation step.  

-The first time you start OpenOffice.org, a wizard opens to guide you through the registration process. The error occurs when the registration process has not been completed _before_ running DPR. 
-
-DPR uses OpenOffice to normalise office documents (such as Microsoft Word). To do this, DPR launches OpenOffice. If the registration process has never been completed, opening OpenOffice will fail and DPR will display an error. 
-
-### Affected Operating Systems
-
-Any operating systems with a fresh installation of OpenOffice. 
+DPR uses LibreOffice to normalise office documents (such as Microsoft Word). To do this, DPR launches LibreOffice in headless mode.

 ### Workarounds

-  * Start OpenOffice before using DPR and complete the registration process. 
-  * Use LibreOffice instead of OpenOffice - the registration wizard is disabled in LibreOffice. 
-  * The above behaviour does not occur if DPR is installed using the DPSP Windows installer. 
+Manually end the soffice.bin process before opening normalised file in the viewer.

Known_Issues modified by Allan Cunliffe

Allan Cunliffe — Tue, 11 Jun 2013 18:26:12 -0000

--- v3
+++ v4
@@ -31,5 +31,5 @@
 ### Workarounds

   * Start OpenOffice before using DPR and complete the registration process. 
-  * Use LibreOffice instead of OpenOffice as the registration wizard is disabled in LibreOffice. 
+  * Use LibreOffice instead of OpenOffice - the registration wizard is disabled in LibreOffice. 
   * The above behaviour does not occur if DPR is installed using the DPSP Windows installer.

Known_Issues modified by Allan Cunliffe

Allan Cunliffe — Tue, 11 Jun 2013 18:26:12 -0000

--- v2
+++ v3
@@ -26,7 +26,7 @@

 ### Affected Operating Systems

-All operating systems with fresh installation of OpenOffice. 
+Any operating systems with a fresh installation of OpenOffice. 

 ### Workarounds

Known_Issues modified by Allan Cunliffe

Allan Cunliffe — Tue, 11 Jun 2013 18:26:12 -0000

--- v1
+++ v2
@@ -20,7 +20,7 @@

 The cause is a new installation OpenOffice. 

-The first time you start OpenOffice.org, a wizard opens to guide you through the registration process. The error occurs when this has not been done _before_ running DPR. 
+The first time you start OpenOffice.org, a wizard opens to guide you through the registration process. The error occurs when the registration process has not been completed _before_ running DPR. 

 DPR uses OpenOffice to normalise office documents (such as Microsoft Word). To do this, DPR launches OpenOffice. If the registration process has never been completed, opening OpenOffice will fail and DPR will display an error.

Known_Issues modified by Allan Cunliffe

Allan Cunliffe — Tue, 11 Jun 2013 18:26:12 -0000

The following are a list of known issues with DPR software.

Failure normalising office documents

Failure normalising office documents

DPR Version

5.0.x

The behaviour does not occur if DPR is installed using the DPSP Windows installer.

Area/Action

DPR - PF facility, normalisation step.

Description

While attempting to normalise office documents in DPR-PF, an error is displayed.

The cause is a new installation OpenOffice.

The first time you start OpenOffice.org, a wizard opens to guide you through the registration process. The error occurs when this has not been done before running DPR.

DPR uses OpenOffice to normalise office documents (such as Microsoft Word). To do this, DPR launches OpenOffice. If the registration process has never been completed, opening OpenOffice will fail and DPR will display an error.

Affected Operating Systems

All operating systems with fresh installation of OpenOffice.

Workarounds

Start OpenOffice before using DPR and complete the registration process.
Use LibreOffice instead of OpenOffice as the registration wizard is disabled in LibreOffice.
The above behaviour does not occur if DPR is installed using the DPSP Windows installer.